Access Services Remotely

Remote Library Services

Miner Library’s expert staff is available to help you with remote access to Library resources and services, remote teaching and learning assistance, and computing & Zoom tech support.

• Access library digital collections remotely through a VPN connection or authentication with Active Directory or NetID credentials. Miner Library Remote Access. For assistance, contact miner_information@urmc.rochester.edu.

• Expert literature searching for clinical and research needs via zoom, chat, or email. Submit requests through Ask A Librarian.

• Appointments for online research consultations with librarians available through Ask A Librarian.

• Interlibrary Loan service - submit requests in ILLIAD interlibrary loan system. For questions, contact MinerILL@urmc.rochester.edu.

• History of Medicine Reference assistance via email or Zoom by appointment. Provision of digital or photocopied items at the discretion of the curator. Please contact the Curator, Meredith Gozo or (585) 275-8827.

Remote Teaching and Learning

• For instructional design and development, or if you are thinking about how to move your content online contact Lisa Brown or Tracy Cherry.

• FAQ Guide: Teaching During Times of Disruption

• FAQ Guide: Learning During Times of Disruption

• Discover online learning resources on our Remote Resources & Distance Education guide.

Tech Support for Instructors

• For Zoom assistance contact the Miner Library Computing Center Help Desk.
• For routine requests: rochesterhelp@freshdesk.com
• For urgent support questions: (585) 275-9014

Tech Support for Students

• For immediate assistance call (585) 275-6865.
• Assistance is also available via the Computing Center ticketing system by sending email to CCDesk@urmc.rochester.edu.
• Connect from home.