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URMC / Libraries / Edward G. Miner Library / Get Help / Interlibrary Loan and Document Delivery Services / Interlibrary Loan and Document Delivery FAQs

Interlibrary Loan and Document Delivery FAQs

What is ILLiad?
ILLiad is the resource sharing management software used by Miner Library to process Interlibrary Loan and Document Delivery requests.

Who can use Miner's Interlibrary Loan and Document Delivery Services?
Current URMC faculty, students, staff and other UR affiliates.

Is there a fee for Interlibrary Loan and Document Delivery services?
No! These services are free of charge for UR faculty, staff, residents, fellows, postdocs, students and other UR affiliates.

How long does it take to get a book, article, or book chapter through Interlibrary Loan?
It generally takes 1 - 2 business days to fill a journal article or book chapter request and approximately 7 - 10 days to fill a book request. However, many requests are filled sooner.

How long does it take to get a book chapter or article from material that is located in the Miner Collection (Document Delivery)?
Document Delivery requests are generally filled within 24 hours, Monday through Friday.

How will I know when my item has arrived?
You will receive an email when your book or article has arrived. For articles, there will be a link in the email that will take you to the ILLiad login page. Once you log in, you can retrieve the article by clicking on the pdf icon for the article under “electronically received articles”. Books can be picked up at the Miner Library Answer Desk.

How do I submit a rush request for patient care?
Place the request through your ILLiad account as usual. Put "rush for patient care" in the notes section. Follow up with an email MinerILL or a phone call to (585) 275-3361.

What if I do not have the information to fill in required fields?
The more information you provide, the faster we can process your request. Since ILLiad will not allow you to submit a request with required fields empty, you will need to enter N/A or a dash (-) to indicate you don't have the information.

Why are some article titles enclosed in square brackets [ ] in PubMed?
When an article title is enclosed in square brackets [ ], it is an indication that the article is in a non-English language. In most instances, the PubMed citation indicates the language in which the article is available. If the requester does not select "yes" for the question “Will you accept the item in a language other than English?” on the ILLiad request form, we will generally cancel the request. If you feel it would still be helpful, you can resubmit the request and indicate that you will accept the item in a language other than English.

Can I request eBooks through Interlibrary Loan?
Unfortunately, most eBook licenses do not allow for Interlibrary Loan. However, as more books are only available in electronic format, we are seeing changes in this restriction. Hopefully this will be possible soon.

Are there items that are difficult to obtain?
Yes, these items are very difficult to borrow from other libraries:

  • Technical reports and standards
  • Recently published books (the library may purchase a new book if it falls within the library’s collection policies)
  • Audiovisual materials including videos and CDs
  • Whole volumes or issues of periodicals (copies of individual articles may be requested)
  • Rare books
  • Genealogical resources
  • Reference materials

A book I borrowed through Interlibrary Loan is due, but I still need to use it. What should I do?
First, submit a renewal request through your ILLiad account. If the lending library will not renew it, place a new request through your ILLiad account and we will try to acquire a copy from another institution.

What if I have damaged or lost my Interlibrary Loan item?
Interlibrary Loan materials are the property of the lending library. When items are lost or damaged you will be responsible for the fines and/or replacements costs for the material. Costs and options for purchasing replacement copies will differ depending on the lending library’s policy. We will request information from the lending library and forward it to you.

What is the paper band wrapped around the cover of my Interlibrary Loan book? Can I take it off?
In order to track Interlibrary Loan material in our system, we attach a paper band with pertinent information on it. Please do not remove it. We require it to be included when you return the item. Returning Interlibrary Loan material without the paper band can delay us from checking it in and removing it from your account.

Can I return my Interlibrary Loan book to any UR Library?
While you may return UR-owned books to any UR Library, Interlibrary Loan books must be returned to the Library that processed the request.

Is the Interlibrary Loan office open on weekends?
Interlibrary Loan staff are available for assistance Monday through Friday, 8:00 a.m. – 5:00 p.m.

How do I contact the Interlibrary Loan staff?
You can stop by the Miner Library Answer Desk, call (585) 275-3361, or MinerILL

Is the Interlibrary Loan service only for research and work-related purposes? Can I request an item for personal use?
Yes, we accept requests for leisure reading and personal interests.

Is there a limit on the number of requests I can place?
No, you may submit as many requests as necessary (within copyright guidelines). However, large numbers of requests from a single user may not all be processed at the same time.

Why don't I see all my old requests?
From time to time we purge older records from ILLiad. Our policy is to keep requests online for six years to comply with University record keeping requirements and the copyright law.

What do I need to know about copyright?
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction not be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. We reserve the right to refuse to accept a copying order if, in our judgment, fulfillment of the order would involve violation of copyright.