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URMC / Medicine / Palliative Care / Patient Care / Obtaining a Clinical Consultation

Obtaining a Clinical Consultation

To initiate palliative care services, a patient’s treating physician should request a consultation with the URMC Palliative Care team.

  • Patients and/or Families: Ask your main healthcare provider to request a consultation.
  • Referring Physicians: Referrals can be done via eRecord or by directly calling (585) 273-1154 for consultation requests or more information.
  • Emergencies: For a palliative care emergency, please call the Strong Memorial Hospital Page Office at (585) 275-2222, and ask for the palliative care physician consultant on call.

Where are Consultations Delivered?

Clinical consultation can be obtained in both inpatient and outpatient settings:


  • Wilmot Cancer Institute
  • Thompson Health
  • Interlakes Oncology

Sussman Palliative Care Unit family areaPalliative care consultations can be provided anywhere in Strong Memorial Hospital, including the Emergency Department and the intensive care units. Consultations are also provided for outpatients in a variety of settings including the Wilmot Cancer Institute, the Ambulatory Care Building, as well as in the patient’s own home.

When palliative care is the primary focus of the patient's treatment, it can be provided in Strong Memorial Hospital on the Sussman Palliative Care Inpatient Unit, the only hospital-based, dedicated palliative care unit in the region.

In addition, Palliative Care consultations can now be performed at the Golisano Children's Hospital, Thompson Health, Interlakes Medical Center and Sands Cancer Center.

Members of the URMC Palliative Care team can also serve as a patient’s attending physician for patients who transition to hospice care and are treated in or outside the hospital, in their own homes, hospice houses, or other settings.