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Frequently Asked Questions (FAQ)

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office area and waiting room

Your information will not be discussed outside of UR Medicine without your permission. At HEAL, we do have the opportunity to obtain expert consultation from social service and legal providers if you give your permission.
Many of the services at HEAL are available at no charge to you, including Willow Advocacy. You and/or your health insurance carrier will be billed for URMC mental health counseling services. Treatment is available to you, even if you do not have health insurance.
HEAL is located in a secure suite. Only people who have scheduled an appointment are allowed to enter our suite. 
Call (585) 275-4325 to schedule an appointment. 
Please go to the reception desk in the Mental Health and Wellness atrium located at 300 Crittenden Avenue. You can call: 275-HEAL (4325), and someone from our offices will meet you.

You are welcome to park for free in the Mental Health and Wellness parking lot, just next to the 300 Crittenden entrance (we will provide a dashboard pass). If that lot is full, we will validate parking in the Saunders Visitors Lot (on Crittenden, across from Mental Health and Wellness).


office with desk and chairs