Responding to Urgent Needs
When a medical emergency strikes, the doctors and staff of Noyes Emergency Department are there for you seven days a week, around the clock, 365 days a year. Emergency medicine specialists and nurses trained in trauma care, stroke treatment and advanced cardiac life support will provide you with the best possible care, and, with Noyes’ telemedicine partners, a team of specialists is on call at all times, including experts in Surgery, Orthopedics, Cardiology, Family and Internal Medicine, and Pediatrics.
What happens when I arrive?
Step 1: Registration
If you arrive at Noyes Health’s Emergency Department as a "walk-in" patient (not brought in by Medics or Ambulance), you will be greeted by our registration clerk who will ask you the reason for your visit, and take note of the time of your arrival.
Step 2: Triage
Next, you will meet with a triage nurse. He or she will assess your condition; gather information regarding your symptoms and medical history; and take your vital signs.
The Triage Nurse determines the order in which patients need to be seen, according to the severity of their symptoms based on the Emergency Scale Index (ESI) system. Patients are treated in order of priority. You may need to wait longer than other patients will if your condition is not life-threatening.
If there is not a treatment bed immediately available, the Triage Nurse will keep you informed of your status. Please notify the Triage Nurse if your symptoms change or worsen.
Step 3: Medical Evaluation and Examination
Once you are taken to a treatment room, your primary nurse will ask you for some additional information. Blood samples and other types of tests may begin. Emergency Department staff will determine the type of tests you need based on your symptoms and medical history.
After preliminary information has been collected by your nurses, your Emergency Department specialist may need to repeat some questions asked of you previously to clarify your history. Initial test results may be available for review at this point, and the physician may order further testing and treatments as well. If you have specific questions or concerns, please ask the physician for clarification.
The ED physician may order one or more tests including blood tests, EKGs, x-rays or other procedures. All of these tests require time for the results to be processed and available to the physician. The ED staff will keep you informed regarding the status of your test results.
Expected wait time for test results (all times are approximate):
X-Rays: 60 minutes
Blood Tests: 90 minutes
Ultrasounds: 60-90 minutes
CT Scans: 60-90 minutes
Step 3: Treatment and Discharge
When your tests and treatments are finished, Emergency Department staff will talk with you about a diagnosis and treatment plan.
The primary nurse will go over your discharge instructions with you. These instructions will include the following information:
- A description of your illness or injury
- How to care for your illness or injury
- Prescriptions for medicine or medical equipment required to assist in your healing
- A doctor for follow-up care
- When to return to the Emergency Department if symptoms or injury persist
Please make sure you review and understand your discharge instructions and ask questions or seek clarification before you leave.
What happens if I am admitted to the hospital as a patient?
If it is necessary for you to be admitted to the hospital, the Emergency Department staff will request a bed and will make every effort to get you to the in-patient floors in a timely manner.
Mary Saunders Beiermann Emergency Department Fast Facts:
- Opened in 2014
- 10,600 square feet
- 8 treatment rooms large enough to accommodate a patient’s family along with medical staff treating the patient
- 2 negative pressure rooms, which can be used to help treat patients with respiratory issues
- 1 “safety room,” specially designed for use by patients with developmental or mental health concerns, fitted with cabinetry and countertops with rounded edges and medical equipment which can be locked away for safety
- All but the safety room are equipped with lifting bars capable of raising a patient up to 600 pounds.
- A decontamination room that will allow pre-treatment of patients exposed to chemicals or other hazardous materials
- Helipad for patients needing to be flown to a tertiary care center for immediate specialized care or surgery
- Plenty of free parking