URMC Orthopaedic Office Visits

Appointment Numbers
Emergencies
Appointment Scheduling and Cancellations
What to Bring to Your First Appointment
Our Locations
Prescription Refills
Medical Records
Outpatient Procedure Scheduling
Billing and Insurance
Insurance Updates

Appointment Numbers

You may request an appointment by calling one of our appointment numbers Monday through Friday:

URMC Orthopaedic Physician Services

Spine Center 585-275-2225
Sports Medicine 585-275-7379
Urgent Care 585-275-5321
4:30-7:30 pm 585-341-9252
All Others 585-275-5321

Rehabilitation Services

Hand Rehabilitation 585-341-9050
Orthotics and Prosthetics 585-341-9299
Sports Rehabilitation
Clinton Crossings 585-341-9150
South Pointe Landing (Greece) 585-225-6296

Patients may also request an appointment by filling out our secure Online Request Form.

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Emergencies

For life threatening problems, call 911 or go to the nearest emergency room.

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Appointment Scheduling and Cancellations

We see patients by appointment only. You can schedule an appointment by calling during office hours. You may also request an appointment by filling in our secure Online Request Form. We will call within one business day to schedule your appointment.

When scheduling an appointment, please:

  • Be specific about the reason for coming in so that we may schedule adequate time for you
  • Have the name and phone number of the physician referring you
  • Have your medical insurance card available
  • Have your physician referral number available if your insurance plan requires you to have one
  • Tell us of any special needs you or the patient may have (such as an interpreter)
  • If your visit is work related, have your Worker’s Compensation carrier’s name and case number, as well as your medical insurance card when you call
  • If your visit is related to a motor vehicle accident, have your auto insurance carrier’s name and your policy number available, as well as your medical insurance card when you call

Your cooperation in arriving on time for your appointment helps us stay on schedule. First-time patients should arrive 15 minutes early to allow for parking and registration and to complete paperwork. Please wear clothing conducive to physical examination. Or, we will provide a gown for your appointment. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to a patient from our waiting list.

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What to Bring to Your First Appointment

  • Any forms that were mailed to you, completed.
  • A list of prior surgeries with the dates
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months (Please do not bring your medications with you)
  • Your medical and prescription drug insurance cards
  • X-rays, MRIs, myelograms, and CTs should be hand carried by you to your first appointment. If you had these images taken at University Medical Imaging, Panorama Internal Medicine, Highland Hospital, or Strong Memorial Hospital, please inform us when you make your appointment. We will obtain them for you.
  • If your visit is related to a motor vehicle accident, bring your auto insurance carrier’s name and your policy number as well as your medical insurance card.
  • If your visit is work related, please bring your Worker’s Compensation carrier’s name, case manager or adjuster’s name, phone and fax numbers, and the case number, if assigned. You will also need your medical insurance card and the name of your employer. Please be prepared to discuss how the injury occurred.

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Our Locations

Visit Our Locations page to get the address and driving directions to your office visit.

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Prescription Refills

Before coming to your appointment, please check to see what prescription refills you need so that we can provide a prescription at the time of your visit. Between appointments, call (or have your pharmacist call) your doctor’s office during regular office hours for routine refills. Because controlled substance prescriptions cannot be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.

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Medical Records

Your medical records are strictly confidential and cannot be disclosed to anyone without your written permission. The parent or guardian must sign a special written consent form on behalf of a minor patient to authorize the release of this confidential information from our practice.

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Outpatient Procedure Scheduling

When you schedule an appointment for a procedure, you will receive preparation instructions as well as the location and date of the procedure. The time of the procedure will not be determined until one business day before. You will receive instructions on obtaining the time of your outpatient procedure from your doctor’s office. Note that for any outpatient procedure, you must have someone to drive you home. We ask that your driver wait on the premises during your procedure.

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Billing and Insurance

Contact your insurance provider directly to learn the specifics of your coverage at our practice. Payment or co-payment is due at the time of your visit. We accept cash, personal checks, Visa, and MasterCard. We also accept most types of insurance, including BlueChoice, BlueShield, Preferred Care, Aetna, as well as Medicare, some commercial insurance plans, motor vehicle accident insurance and Worker’s Compensation. We will complete the necessary insurance forms and bill the insurance company for you. Please be aware that you will receive a bill for any balance or non-covered service. Our staff will be happy to assist you by phone with any questions about your statement. Please call 585-758-7650. For answers to other questions, contact our billing office at 585-275-2936.

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Insurance Updates

Please notify our office if you change to a different primary care or referring provider or if your insurance coverage changes. We will need the new information printed on your insurance card.

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