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Questions About Health Care Costs

Thank you for entrusting your care to UR Medicine. We are committed to providing you with excellent service in all aspects of your care, including answering your questions about your health care costs. With more patients moving to newer high deductible and co-insurance plans, we find many patients have questions about medical expenses. As part of our service excellence pledge to you, we are providing this web page to make you aware of some of the ways you can better understand your potential expenses while receiving care at UR Medicine.

Become Aware of Your Insurance Plan's "Network Tiers"

Today, many insurance plans sort hospitals and other care providers into "in-network" and "out-of-network" tiers. Typically, "in-network" care is less expensive than "out-of-network" care. Before you receive care, it's a good idea to contact your insurance company to help you understand how your health care providers' status in a particular tier may affect your health care costs.

UR Medicine Care Providers & Hospitals

Most UR Medicine care providers and hospitals accept most insurance plans (see the list of Accepted Insurance Carriers). To find out if your care provider is part of the UR Medicine network, visit the Find a Physician page. You can also view the specific locations where your UR Medicine care provider works on the Find a Physician page. UR Medical Faculty have admitting privileges to Strong Memorial Hospital, Highland Hospital, or both.

Separate Charges for Some Services

UR Medicine will send one combined bill for the health care services you received. The UR Medicine logo will be at the top of the Statement of Services. The bill will separate charges related to:

  1. Hospital facility fees. These are fees which include such items as exams/surgery rooms, medicine given, x-rays taken, tests, etc.
  2. Physician fees. These fees are for a provider who was involved in your care in-person or reviewing images/tests, etc.

Referrals and Insurance Plans

When your care provider sends you to the hospital or arranges a procedure or test, ask your insurance company if those providers are "in network" for your plan. On our website, you can view a list of UR Medicine lab locations and imaging locations.

Anticipated Costs at UR Medicine

You may contact our Health Care Cost Estimator team at (585) 758-7801 to receive an estimated cost for services or procedures provided at UR Medicine hospitals or by our providers.

Financial Assistance is Available

UR Medicine also offers a Financial Assistance program for individuals who cannot afford the health care they need. For more information, please view our financial assistance information or call (585) 784-8889.