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Our Team

Complex Care Center Staff Photo

  • Julie Buerger, PT, DPT, NCS, specializes in neurologic rehabilitation and will help patients move better and exercise.
  • Heather Busick, MD, provides primary care, physicals, medication refills, and referrals for our patients.
  • Leanne Cassevoy as the Dental Treatment Coordinator manages the billing, registration operations, case management, dental data practice reporting and provides administrative assistance at the CCC.
  •  Jennifer Coglitore, RN-BC, MS is the lead nurse.
  • Kristie Cowens serves as the Prior Authorization Specialist (PAS) who obtains prior authorization for enteral products, medications, procedures, hospitalizations, and durable medical equipment (DME).
  • Francis Coyne, MD, provides primary care, physicals, medication refills, and referrals for our patients.
  • Sarah Creek, RN, Andrea Barry, RN, Emily Stender, RN , prepare patients for their visits, triage phone calls, and provide condition-specific patient education.
  • Angela daSilva, LCSW, is a clinical social worker who provides formal and informal short-term counseling to our patients.  Angela also functions as the Mental Health Coordinator for the Center, developing an individualized treatment plan to assess specific needs in collaboration with the team.
  • Kristen Davidson, PhD, manager of the Behavioral Health team at the CCC is a clinical psychologist who provides psychological testing and/or counseling to our patients.
  • Regina Dennis is the Manager of Community Care Management. 
  • Alison Diehl, MS, is the Research and Grants Administrator for the CCC.
  • Nancy Dukelow, MS, OTR/L, provides occupational therapy for our patients.
  • Donna Germuga, RRT, respiratory therapist, does lung function testing and helps our adults learn more about airway clearance methods, nebulized therapies, and respiratory equipment issues.
  • Jeffrey Iler, MD, is a psychiatrist who provides behavioral health services to our patients.
  • Amy Jerum, DNP, CPNP-PC, PMHS, Director of Workforce Development, is responsible for developing a workforce climate that drives the attainment of current and future goals for both providers and those affected by complex pediatric onset-conditions.
  • Rezarta Lako, PharmD, provides personal pharmacy care to identify, prevent and manage side effects of your medication, coordinate care with your doctor, and monitor your response to medication.
  • Hannah Lease & Lauren Snyder are the outpatient access specialists (OAS).  They greet patients, schedule appointments, and provide appropriate connections to a member of the team.
  • Ariadne Lie, MD, the Medical Director, provides primary care, physicals, medication refills, and referrals for our patients.
  • Alisa Malave serves as the highly functional and independent program resource for general administrative support as needed to Dr. Tiffany Pulcino.
  • Yvette Myhand & Janaye Williams are the care managers and provide care management to individuals who have complex medical conditions to ensure they get the care and services needed to put them on the road to better health.
  • Leona Oakes, PhD, is a clinical psychologist who provides psychological testing, counseling, and behavioral interventions to our patients.
  • Adela Planerova, DDS, is the Director of Dental Care at the CCC and along with Szilvia Arany, DMD, PhD, & Bhumija Gupta, BDS provides primary dental care and oversight of hygienists and residents.
  • Melanie Porcelli, RDH,  provides dental hygiene care for our patients.
  • Tiffany Pulcino, MD, MPH, FACP, the Chief of the Division of Transitional Care Medicine, provides primary care, physicals, medication refills, and referrals for our patients.
  • Julia Rawlins, MSSW, is the Program Manager of Community Outreach and Care Management.  Julia leads the care management team, provides direct social work support for patients of the CCC, and interfaces with Community Based Organizations.
  • Kristine Reinhardt, MS, FNP, is available to all CCC patients on an as needed basis for illness or follow up in the office. Kristine also rounds on CCC patients in the hospital as an advocate and liaison between inpatient and outpatient teams to help coordinate care and assist with discharge planning.
  • Chadwick Roy, MBA, is the Director of Finance and Administration for the CCC and provides advice on administrative and fiscal activities especially in terms of strategic planning and problem resolution.
  • Thomas Santillo, MPH, serves as the lead administrator for the CCC which includes providing supervision, evaluation and assignment, management of all clinical functions, including all regulatory policies.
  • Steven Scofield, MD, FAAP, specializes in the care of individuals diagnosed with Cystic Fibrosis and provides primary care, physicals, medication refills, and referrals for our patients.
  • Steinbacher, Maureen, CDA, is the dental assistant.  She provides assistance to our dentist and dental residents.
  • Elizabeth "Elle" Woodward, RD, assists patients with creating a personalized nutrition plan to support a healthy lifestyle.