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Our Team

Complex Care Center Staff Photo

  • Heather Busick, MD, provides primary care, physicals, medication refills, and referrals for our patients.
  • Leanne Cassevoy as the Dental Treatment Coordinator manages the billing, registration operations, case management, dental data practice reporting and provides administrative assistance at the CCC.
  • Aleah Corbett & Lauren Snyder are the outpatient access specialists (OAS).  They greet patients, schedule appointments, and provide appropriate connections to a member of the team.
  • Kristie Cowens serves as the Prior Authorization Specialist (PAS) who obtains prior authorization for enteral products, medications, procedures, hospitalizations, and durable medical equipment (DME).
  • Francis Coyne, MD, provides primary care, physicals, medication refills, and referrals for our patients.
  • Sarah Creek, RN, Andrea Barry, RN, & Jennifer Coglitore, RN-BC, MS, prepare patients for their visits, triage phone calls, and provide condition-specific patient education.
  • Angela daSilva, LCSW, is a clinical social worker who provides formal and informal short-term counseling to our patients.  Angela also functions as the Mental Health Coordinator for the Center, developing an individualized treatment plan to assess specific needs in collaboration with the team.
  • Kristen Davidson, PhD, is a clinical psychologist who provides psychological testing and/or counseling to our patients.
  • Regina Dennis & Janaye Williams provide care management to individuals who have complex medical conditions to ensure they get the care and services needed to put them on the road to better health.
  • Alison Diehl, MS, is the Research and Grants Administrator for the CCC.
  • Nancy Dukelow, MS, OTR/L, provides occupational therapy for our patients.
  • Donna Germuga, RRT, respiratory therapist, does lung function testing and helps our adults learn more about airway clearance methods, nebulized therapies, and respiratory equipment issues.
  • Jeffrey Iler, MD, is a psychiatrist who provides behavioral health services to our patients.
  • Amy Jerum, DNP, CPNP-PC, PMHS, Director of Workforce Development, is responsible for developing a workforce climate that drives the attainment of current and future goals for both providers and those affected by complex pediatric onset-conditions.
  • Rezarta Lako, PharmD, provides personal pharmacy care to identify, prevent and manage side effects of your medication, coordinate care with your doctor, and monitor your response to medication.
  • Ariadne Lie, MD provides primary care, physicals, medication refills, and referrals for our patients.
  • Alisa Malave serves as the highly functional and independent program resource for general administrative support as needed to Dr. Tiffany Pulcino.
  • Shandell Moreno is a Physician Support Specialist (PSS) and assists with patient referrals for the Center.
  • Leona Oakes, PhD, is a clinical psychologist who provides psychological testing, counseling, and behavioral interventions to our patients.
  • Melanie Porcelli, RDH,  & Tequila Wright, DA, provide a safe and comfortable space for patients to receive dental care.
  • Adela Planerova, DDS, provides primary dental care and oversight of hygienists and residents.
  • Tiffany Pulcino, MD, MPH, FACP, the Medical Director, provides primary care, physicals, medication refills, and referrals for our patients.
  • Kristine Reinhardt, MS, FNP, is available to all CCC patients on an as needed basis for illness or follow up in the office. Kristine also rounds on CCC patients in the hospital as an advocate and liaison between inpatient and outpatient teams to help coordinate care and assist with discharge planning.
  • Chadwick Roy, MBA, is the Director of Finance and Administration for the CCC and provides advice on administrative and fiscal activities especially in terms of strategic planning and problem resolution.
  • Thomas Santillo, MPH, serves as the lead administrator for the CCC which includes providing supervision, evaluation and assignment, management of all clinical functions, including all regulatory policies.
  • Steven Scofield, MD, FAAP, who specializes in the care of individuals diagnosed with Cystic Fibrosis and provides primary care, physicals, medication refills, and referrals for our patients.
  • Julie Streeter, PT, DPT, NCS, specializes in neurologic rehabilitation and will help patients move better and exercise.
  • Elizabeth "Elle" Woodward, RD, assists patients with creating a personalized nutrition plan to support a healthy lifestyle.

Pictured above: seated starting from the left — Heather Busick, MD, MS; Steven Scofield, MD, FAAP; Tiffany Pulcino, MD, MPH; Evelyn Novelin; and standing from left–Laura Robinson, MPH; Alison Diehl, MS; Donna Germuga, RRT; Adela Planerova, DDS.; Elizabeth Vazquez; Jennifer Naugle, RN-BC, MS; Shandell Moreno; Kristine Reinhardt, MSN, FNP; Not pictured: Betsy Brewer, Julie Buerger, PT, DPT, NCS, Chelsea Cappon, Kenisha Calucho, Kristen Davidson, PhD, Regina Dennis, Nancy Dukelo, OT-R, Amy Jerum DNP, CPNP-PC, PMHS, Rezarta Lako, PharmD, Alisa Malave, Tasha Denise Maldonado, Andrea Roy, RN, Jane Tuttle, PhD, and Elizabeth Woodward, RD.