Skip to main content
Explore URMC

UR Medicine

UR Medicine / Primary Care / Primary Care Practices / UR Medicine Primary Care - Ridgewood

UR Medicine Primary Care - Ridgewood

3101 Ridge Road West, Bldg. C
Rochester NY 14626
Office Phone: 585-225-1700
Office Fax: 585-225-1439

Hours of Operation: 
Monday & Thursday: 8:00am to 8:00pm; Tuesday, Wednesday & Friday: 8:00am to 5:00pm
Saturday: 9:00am to 12:00pm

Beginning on May 25, 2019, we will no longer have office hours on Saturday. If you have a medical problem on the weekend, please call our after-hours phone number – 585-225-1700. Look for our expanded hours coming this fall.

Driving Directions

Practice Description

We are excited to announce that Ridgewood Med-Peds has joined UR Medicine in an effort to provide the best care for our patients! Our new name is UR Medicine Primary Care – Ridgewood. Our same providers and staff look forward to continuing to care for you and your family.

Our practice is centered on caring, lasting relationships with patients and their families. We care for newborns, children, teenagers, and adults across all ages and medical issues. We are committed to our patients in the following ways:

  • We are specialists in Internal Medicine and Pediatrics, and provide comprehensive, family-centered care, grounded in compassion.
  • We work as a team recognizing each patient as an individual.
  • We strive to maintain relationships with every patient over time as health care needs change.
  • We believe in our community, and we are here to advocate for our patients.
  • We provide our patients with the highest level of care.
  • We empower our patients by understanding their health goals and needs. Our greatest satisfaction comes from working with our patients to improve and maintain their overall health.

Back to top

Practice Services

  • Complete care for adults, newborns and children
  • Same day and acute care
  • Prescribing medication and refills
  • Immunizations and flu shots
  • Well woman care and routine GYN exams
  • Contraception and family planning

Back to top

Icon Key

Meet the Providers

Provider Name    
Susan Kindel, MD Accepting New Patients(Peds Only) 585-225-1700
A. Gregg McLanahan, Jr., MD Accepting New Patients(Peds Only) 585-225-1700
Lisa Smith, MD, FAAP Accepting New Patients(Peds Only) 585-225-1700
Carrie Marfione, RN, FNP-C    

Back to top

Appointment Information

We see patients by appointment only. You can schedule an appointment by calling during office hours. If you have more than one child, and would like him/her to be seen at the same appointment, please specify this when you call so enough time can be scheduled for each patient.

We understand that you can't plan when you'll get sick, so we do our best to keep our appointment times flexible, and try to schedule same-day sick appointments.

Your cooperation in arriving on time for your appointment helps us stay on schedule. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

Back to top

First Time Patients

  • Please arrive 15 minutes early for your scheduled appointment to allow for registration and paperwork.
  • To save time, fill out our new patient registration form in advance and bring it with you to your first appointment.
  • Before your first appointment, call your previous doctor's office and have your medical records forwarded to our office.
  • If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
  • New Patient Forms

Back to top

What to Bring to Your Appointment

  • Your medical and drug insurance cards.
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
  • Any forms that need to be completed prior to your appointment.

Back to top

Prescription Refills

Please allow 24 hours for all prescription refills.

Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 225-1439. The pharmacy will provide us with all the information needed to refill your prescription.

Back to top


If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

If you require hospitalization, our doctors admit patients to Strong Memorial Hospital.

If you require hospitalization, our practice has partnered with the Hospitalist Service at Strong Memorial Hospital.

Any child that requires hospitalization is referred to Golisano Children's Hospital.

Back to top

After Hour Care

UR Medicine Primary Care - Ridgewood provides 24-hour telephone coverage for emergencies and urgent problems. 

If you have an emergency/urgent problem after regular office hours, please call your doctor's number and you will be connected to the answering service.

The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back..

Back to top


Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Online Bill Pay.

If you have questions about your account, please contact Strong Memorial Hospital Patient Accounts at (585) 758-7650 Monday - Friday between 8 a.m. and 5 p.m.

Back to top


We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance for those who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.

Back to top

URMC Teaches

Our physicians are all certified by the American Board of Family Medicine. As faculty members of the University of Rochester School of Medicine and Dentistry, they participate in the teaching of medical students and residents.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office; your doctor directly supervises them. If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

Back to top