Customer Satisfaction Survey

Please answer all questions below

1. How easy is it to contact Purchasing and Supply Chain?
(1 indicates very easy, 5 indicates very difficult)

1 2 3 4 5
2. When seeking information or instructions, please rank the following methods of contact from 1 to 5.
(1 indicates used first, 5 indicates used last)
Customer Service (275-2002) 1 2 3 4 5
Specific Purchasing Person 1 2 3 4 5
Email 1 2 3 4 5
Purchasing Web Site 1 2 3 4 5
In Person / Visit Dept 1 2 3 4 5
3. Are you aware of our Customer Service line (275-2002) and its function? Yes No
4. Do you find our website useful, if so please rate how helpful?
(1 indicates very easy, 5 indicates very difficult)
1 2 3 4 5
5. When contacting Purchasing and Supply Chain, please rate the quality of your interaction in accordance with the statements below.
(1 indicates very easy, 5 indicates very difficult)
The representative's helpfulness and professionalism. 1 2 3 4 5
Clarity with which a question is answered or an issue is resolved. 1 2 3 4 5
Timeliness with which a question is answered or an issue is resolved. 1 2 3 4 5
6. Please indicate the timeframe in which your non-rush requisitions are processed.
1-3 days
4-6 days
1-2 weeks
greater than 2 weeks
7. Please indicate the timeframe in which your rush requisitions are processed.
1-3 days
4-6 days
1-2 weeks
greater than 2 weeks

8. In an effort to improve the service and support you receive from Purchasing and Supply Chain Customer Service, would you be willing to participate in a focus group?
The purpose of this group would be to provide Purchasing and Supply Chain with insight and feedback that would ultimately help to improve the level of service it provides.

No, thank you.
Yes, please contact me at: Phone:  Email:
9. If you were less than totally satisfied, what could have been done to serve you better? (1000 characters max)
12/27/2010