Outlook Web Mail: Access your URMC Email eRecord / ePartner eView Access Community Providers URMC Network Access


Remote Access Portal

Important Notice for Remote eRecord/ePartner/eView Users

12/22/16: If you receive an error message when opening eRecord, ePartner or eView, please re-install the Citrix on your computer or device immediately.

Install Citrix for Windows

Install Citrix for Mac OSX

An urgent, required security upgrade starting Friday, Dec,. 23 may impact your access to these apps if you do not have the latest Citrix client installed. Please click the link above to install or contact your local IT support for assistance.

Duo Two Factor Authentication Required for Network Access

To access URMC systems from outside our network, you are required to enroll in Duo two-factor authentication, a service which validates your identity before granting access to our network. To enroll, confirm you are connected to the URMC network, then visit https://duo.urmc-sh.rochester.edu . If you are not connected, you will receive an error message. For help, call the ISD Help Desk at (585) 275-3200.

URMC Faculty and Staff

Two-factor authentication is required for:

  • ePartner
  • eRecord
  • eView
  • Outlook Web Access (OWA)

To enroll:

For assistance, contact the ISD Help Desk at (585) 275-3200.

Community Providers and Partners

Detailed enrollment instructions are available on our Referring Providers website.

For assistance, Contact Melissa Shaw, Regional Liaison for URMC Clinical Systems, at (585) 506-4652 (office) or (585) 690-9104 (mobile).

Outlook Web Mail

Use a Web browser to access your URMC e-mail, calendars, contacts, tasks, and other mailbox content.


Use to access eRecord or ePartner if you are not using URMC VPN.


Use to access eView if you are not using URMC VPN.

Community Providers*

Use to access eCV, CPN (Centricity Perinatal) or PICIS.

URMC Network Access*

Use AnyConnect VPN to securely access URMC's network.
(Read the Setting Up and Accessing VPN instructions.)

* Two-factor authentication required.