Remote Access Portal
Important Notice for Remote eRecord/ePartner/eView Users
12/22/16: If you receive an error message when opening eRecord, ePartner or eView, please re-install the Citrix on your computer or device immediately.
An urgent, required security upgrade starting Friday, Dec,. 23 may impact your access to these apps if you do not have the latest Citrix client installed. Please click the link above to install or contact your local IT support for assistance.
Duo Two Factor Authentication Required for Network Access
To access URMC systems from outside our network, you are required to enroll in Duo two-factor authentication, a service which validates your identity before granting access to our network. To enroll, confirm you are connected to the URMC network, then visit https://duo.urmc-sh.rochester.edu . If you are not connected, you will receive an error message. For help, call the ISD Help Desk at (585) 275-3200.
URMC Faculty and Staff
Two-factor authentication is required for:
- Outlook Web Access (OWA)
- URMC VPN
- Connect to the network via VPN
- Visit https://duo.urmc-sh.rochester.edu
For assistance, contact the ISD Help Desk at (585) 275-3200.
Community Providers and Partners
Detailed enrollment instructions are available on our Referring Providers website.
For assistance, Contact Melissa Shaw, Regional Liaison for URMC Clinical Systems, at (585) 506-4652 (office) or (585) 690-9104 (mobile).
Use a Web browser to access your URMC e-mail, calendars, contacts, tasks, and other mailbox content.
Use to access eRecord or ePartner if you are not using URMC VPN.
Use to access eView if you are not using URMC VPN.
Use to access eCV, CPN (Centricity Perinatal) or PICIS.
Use AnyConnect VPN to securely access URMC's network.
(Read the Setting Up and Accessing VPN instructions.)
* Two-factor authentication required.