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Mission and Values


St. James Hospital, an affiliate of The University of Rochester, is a community of persons committed to being a transforming, healing presence within the rural communities we serve, particularly addressing the needs of the poor, underserved and disadvantaged. 



The strength of the St. James Hospital comes from our diverse and varied backgrounds and experiences. Our success as an organization is rooted in a shared commitment to a set of values. These values guide our behaviors and decision-making every day. 



Inspired by our Mission and committed to our Values, St. James Hospital will achieve excellence in all we do creating a system that empowers our rural communities, the poor, underserved and disadvantaged to achieve optimal health and quality of life. 


Our ICARE Commitment 


Integrity: We work as one, with an unshakable commitment to honesty and morality, to preserve the trust between our team, patients and community. 

Compassion: We bring our hearts into our work, to make each patient feel cared for, and to alleviate distress, suffering and pain. 

Accountability: We expect the very best from each other, with the knowledge that our work matters deeply to those for whom we care. 

Respect: We hold our patients, colleagues, and community in high regard. As such, our commitment to serving each person with dignity is unwavering. 

Excellence: We work to be the best in everything we do, and be the health care provider organization of choice in our area, with a focus on outstanding quality outcomes and outstanding patient experiences.