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URMC / Department of Surgery / HPB-GI / Patient Information
 

Patient Information

Patient Information.

Providing unsurpassed care and services to our patients is of utmost importance to us. If you would like to know more about the Division of HPB-GI Surgery, please contact us at (585) 275-1611 Or, you can find helpful information on this page.

Location and Parking.

The UR Medicine Division of HPB-GI Surgery see’s patients at the Wilmot Cancer Institute and 160 Sawgrass Drive, Rochester NY.

Travel and Lodging.

If you are an out-of-town patient, the following information may answer some of your questions about traveling to our facility.

Preparing for your visit.

If your first appointment with us is scheduled at least four days before your surgery, we will send you a letter, a new patient questionnaire form and the location of your appointment. At the time of your appointment, please be sure to bring:

  • Completed new patient questionnaire
  • List of questions
  • Any medical records such as imaging studies, lab reports, etc. If applicable, please be sure your referring provider has sent all of your medical records to us prior to your appointment.

Insurance and billing.

We accept the following insurances:

  • Aetna
  • Blue Choice
  • Blue Shield
  • Commercial
  • Medicaid
  • Medicare
  • MVP
  • Organ Acquisition
  • Other
  • Self
  • WC/MVA

Please note that all co-pays or self-pay fees are due at time of visit.

Preparing for your surgery.

All of us in the Division of HPB-GI Surgery value our patients and want to make your surgical experience as pleasant as possible. If you are unclear on any of the information, please contact our office at 585.275.1611.

Returning home after surgery.

Each patient responds differently to surgery. The general guidelines below are for patients who have had major abdominal surgery. Your surgeon will provide you with instructions to follow – and if you have any questions, please call our office at (585) 275-1611 and ask to speak with a nurse.

After-hours medical help.

If you experience urgent medical problems after normal business hours, there is a surgeon on call after 5:00 p.m. Monday through Friday and on weekends and holidays. For urgent but non life-threatening problems, please call (585) 275-1611 and ask the operator to page the surgeon on call. The on-call surgeon will direct you on how to receive appropriate care, which may include a visit to a nearby urgent care center or emergency room.

For life-threatening problems, call 911 or go directly to the nearest emergency room.