We are committed to providing our referring physicians the best service that is available. We have a commitment to continuous improvement of our access and communication. The following services were designed specifically to improve your access to our surgeons and their offices.
Physician Liaison Services
Our physician liaison services are intended to provide you with a direct link for all communications regarding our surgical services. Physician Liaison Kerry Kehoe (link) has a goal of fostering relationships and open communications between our referring physicians and our team. Kerry is available to meet with you and your practice; to arrange for meetings between you and our surgical team, and to assist you in resolving issues or finding information on our services.
Specific physician liaison responsibilities include:
Meeting Physicians around the region to keep them up-to-date on:
Clinical services, including the availability of new services, clinics, and technology
Equipment available within our system
Practice support initiatives
Identifying your needs and gathering feedback to help us plan and evaluate our services and programs
Serving as personal contacts for you to address issues that require our attention
Arranging speaking engagements and meetings between our physicians, administrators, and you
Assisting in the development of CME and staff education programs
Contact Kerry by one of the following means:
(585) 275-1486 (office) | (585) 208-4703 (mobile) | Kerry_kehoe@urmc.rochester.edu
Meet Kerry Kehoe
Kerry Kehoe has been on the staff of the University of Rochester for over 15 years. Kerry began her UR Medicine career working in the Department of Primary Care Practice Administration. In 2001 Kerry joined us as the Operations Administrator for the Department of Surgery where she worked closely with all divisions managing the day to day running of operational services. In addition Kerry has held the position of Practice Administrator for the Division of Trauma, Burn and Emergency Surgery. Most recently she held the position of Department of Surgery Physician Liaison.
As of March 1, 2015 Kerry will assume the position of Director of Business Development. She will be responsible for identification, development and implementation of all new business development activities for the Department of Surgery. Kerry will oversee regional expansion activities, development of transdisciplinary program development, and patient and referring physician satisfaction. She will act as Surgery’s point of contact in working with Marketing to ensure positive relationships with referring physicians, to develop and effective Department presence on the web and in various social media, and to identify, record and broadcast departmental achievements and patient stories.
Kerry is a graduate of Ithaca College with a BS in Health Care Administration and the University of Rochester with a MS in Health System Leadership.
Urgent Care Physician Referral Line
Many times, you may have a patient with a general surgical problem who needs to seen quickly but does not require the care of an emergency department. The Department of Surgery has a new streamlined process to help treat those patients who arrive in your office with an acute, outpatient general surgical problem.
To refer such issues, please simply follow these steps:
Call the UR Medicine Contact Center at 1-866-794-URMC (8762)
Your call will be answered by a contact representative who will gather initial information
The UR Medicine Contact Center will then page a surgical nurse practitioner and transfer the nurse practitioner directly to you or your designated staff member.
We will arrange to see the patient at the URMC Ambulatory Surgery Center as soon as possible that day, with a goal of treating the patient within one hour of their arrival at the Ambulatory Center.
We will promptly communicate back to your office the treatment and outcome
This urgent referral line is available during standard physician office hours, Monday through Friday, 9 am to 4 pm. Off hour problems will need to be referred to the emergency room or other appropriate 24/7 access site.
If you have any questions or concerns, or any comments, please do not hesitate to contact David Linehan, MD, Chair of the Department of Surgery.