At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.6

During this visit, did this provider show respect for what you had to say?

4.9

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.8

During this visit, did this provider listen carefully to you?

4.7

During this visit, did this provider explain things in a way that was easy to understand?

4.7

Patient Comments

Dr Heintz was very compassionate and thorough

Feb 28, 2024

5.0

[...] Dr. Heintz was excellent. The visit was well worth the trip to Rochester.

Jan 05, 2024

3.0

It doesn't seem like he's listening to me or thinks I know what I'm talking about When it comes to my own health. His bedside manner is lacking, but when I read through the notes in my chart, it does, indeed seem like he is listening and makes note of everything we talk about. It's kind of an anomaly.

Dec 26, 2023

5.0

I like this doctor. He is very knowledgeable & thorough. He is kind and patient.

Apr 27, 2023

5.0

Very impressed with Dr. Heintz expertise and especially his demeanor.

Dec 15, 2022

5.0

The Dept. "Infectious Disease" sounds scary, but they made it very easy to work with.

Apr 26, 2022

5.0

No personal touch. I've been seeing provider since early last year and he still calls me [...]. Never seen him smile!

Feb 25, 2022