Billing/Credit Card Payment Questions

  • Strong Memorial Hospital Patient Accounts:
    (585) 275-7223 or 1-800-544-0877
    Monday – Friday 8:00 a.m. to 5:00 p.m.
  • University of Rochester Physicians Billing Office:
    (585) 758-7650 or 1-888-925-4301
    Monday – Friday 8:00 a.m. to 5:00 p.m.
  • Highland Hospital Patient Accounts:
    (585) 756-8548
    Monday – Friday 8:00 a.m. to 4:00 p.m.


To electronically inquire about your medical information, please log in to MyChart to contact your physician.

Due to HIPAA requirements and our Privacy Practices, we are unable to respond to medical-related requests, diagnoses, or treatments via e-mail. Please review our privacy information for more details.

Technical Issues

For issues related to Blackboard please visit the Blackboard Support section of our site.

For other technical issues or questions please email the URMC Webmaster

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