Frequently Asked Questions

What is Strong Employee Assistance Program (EAP)?

Strong EAP offers professional guidance to you and your family members when personal or work-related problems become difficult to manage alone. Strong EAP offers free assessment, short-term counseling and referral information to employees and their family members. The goal is to address these issues before job performance is affected. Finding solutions to problems or developing better coping techniques will help you to better manage life’s difficulties.

Is there a fee?

EAP services are free of charge. A Strong EAP counselor will assess if your issue can be resolved in the number of sessions you have available based on your company’s contract. If your issue cannot be resolved in the number of visits available, your EAP counselor will refer you to a counselor in the community that is best suited to address your needs. Once referred you will be responsible for payment. However, Strong EAP takes into consideration what type of insurance you have and your ability to pay the co-pay.

Who may use Strong EAP?

In general, all full- and part-time (insurance eligible) employees and their immediate family members are eligible to use Strong EAP services. Often, when one family member is experiencing some difficulties, it affects other family members as well. You may verify your eligibility by contacting our office directly at (585) 475-0432.

What are the EAP Counselors qualifications?

Strong EAP’s providers have a master’s degree/license in either Mental Health Counseling or Social Work. Some staff are also Certified Employee Assistance Professionals.

What types of problems are seen through the EAP?

Although you may call for any type of concern or problem, there are some issues that are handled more frequently through the EAP. The most common problems include:

  • Problems with a supervisor or co-worker
  • Depression or anxiety
  • Grief and bereavement
  • Family, marriage and other relationship issues
  • Domestic violence
  • Addictions (drug, alcohol, sexual, gambling, shopping, internet etc.)
  • Eating disorders
  • Child and adolescent issues
  • Child-parent problems
  • Stress related illness
  • Coping with chronic illness
  • Financial problems

What happens at the first appointment?

When you arrive, you will be asked to sign a Statement of Understanding, to fill out a pre-screen survey and a client intake form.

These forms allow the counselor to gather important information and allows you the time to focus on the issues of most importance to you when you meet with your counselor.

EAP provides counseling for a variety of issues that can be handled within a brief time frame. While some issues brought to EAP can be addressed within a few sessions, other issues are more complicated or longstanding, and cannot be handled within the scope of EAP. If you have an issue that may take longer to address, it is important to start with a counselor who can continue working with you until the issue is resolved - rather than begin with one counselor and then begin again with a long-term therapy provider when your sessions end. If your issue cannot be handled within the EAP, your counselor will make recommendations for resources within your community that can assist you.

Is Strong EAP available after business hours?

There may be times when you need to speak with a counselor immediately. If it is after normal business hours (8:00am-5:00pm Eastern Time) and you have an urgent need, we can be reached by calling (585) 475-0432. Our answering service will contact the EAP clinician on call who will return your call and provide immediate assistance.

What about confidentiality?

Confidentiality is truly the hallmark of our services. All services are confidential, unless you give written permission or when mandated by law. The Strong EAP counselor will discuss the issue of confidentiality fully with you prior to or at your first appointment.

Does using Strong EAP affect my job?

No record of your contact with Strong EAP will be provided to your employer without your written consent.

If your job performance is significantly affected, your supervisor may recommend EAP to you as a resource for you to use to resolve any personal or work related problems that may have negatively impacted your performance. The goal is for work performance to return to an acceptable level.

How can I contact Strong EAP?

Strong EAP can be reached by calling (585) 475-0432 or via email at strong_eap@urmc.rochester.edu