Client Services
In truth, every aspect of running a clinical lab is about customer service. Here are a few ways we are putting that into practice:
- Our client services department is available to take your call 24 hours a day, 7 days a week. If you have questions or comments, please call us any time at (585) 350-2600 or toll-free (800) 747-4769.
- We can customize our processes to better fit the way you work. From designing custom requisition forms to changing pickup and delivery times to providing specialty tests, we can make our services fit seamlessly with yours.
- We can train your staff on how to use our IT systems efficiently and effectively.
- We can provide test results the way you need them, whether you prefer a paper-based system, completely electronic, or some combination of the two.
We want to collaborate with you. Whether you currently use our services or not, we are interested in hearing your ideas. How can we serve you better? Let us know by e-mailing us at labservicesoutreach@urmc.rochester.edu or please visit How we can serve you better
Our web site was designed with you in mind. If you have any problems using it, or have suggestions on how it could work better for you, please visit our How Can We Serve You Better section.