Services for Physicians
A better kind of lab relationship.
If you could have the ideal relationship with a lab, what would that be like?
Collaborative? Easy? Seamless? Adaptable?
The truth is, there might be a long list of attributes you would expect from the ideal lab relationship. But they would all stem from one key thing: A focus on customer service.
At URMC Labs, we’ve chosen to focus on customer service, making that as exceptional as our commitment to providing the highest quality lab results.
Here’s how we are doing that:
- We have dedicated account managers who can often customize our processes so they fit seamlessly with your practice. They do this on a regular basis with our current physician partners. We can provide references at your request.
- We are able to individualize our requisition forms so they fit the way you work, making your work processes simpler and more intuitive.
- We have a program to train you and your staff on our IT systems, so you can quickly learn the best ways to put our IT systems to use.
- We will provide results the way you need them: Whether you prefer a paper-based system, completely electronic, or some combination of the two, we can easily accommodate your needs.
- We have regular conversations with physicians to learn how we can make our lab services work more seamlessly for you.
- With input from practices like yours, we have created this new, more functional web site to make working with us even simpler.
If you would like to talk to us about your requirements, please call (585) 350-2600 or toll-free (800) 747-4769, or send us an email at labservicesoutreach@urmc.rochester.edu.
