Learn more about NCQA Patient-Centered Medical Home

 

Avon Medical Group


470 Collins Street
Avon, NY 14414

Office Phone: 585-226-2640

Driving Directions

Practice Services Meet The Doctors Appointment Information
First Time Patients What to Bring to Your Appointment Billing
Prescription Refills Emergencies/Hospitalizations After Hour Care
Insurance URMC Teaches

Practice News

In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.

Practice Description

Welcome to the Avon Medical Group. We are an Internal Medicine Practice providing medical care for adult patients over the age of 13. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.

At Avon Medical Group we have two simple goals: We want to provide you with the highest quality medical care, and we want to make every visit to our practice as positive and helpful as possible.

Our physicians believe in going beyond treating illness. They will work with you to develop a plan to help you achieve the very best health, both through treatment of illness and through disease prevention.

We take pride in our long-term doctor-patient relationships and feel they are one of the keys to enjoying the very best health. We also believe in working with you to help you fully understand your health and the options available to you. By giving you the information you need and making it simple and understandable, we believe we can help you make the very best decisions for your health.

Back to top

Practice Services

  • Routine physical exams and health screenings
  • Sick visits
  • Treatment and management of chronic diseases (such as diabetes and high blood pressure)
  • Same day appointments for urgent problems
  • Prescribing medication and refills
  • Immunizations and flu shots
  • We have a lab draw station conveniently located in our building.

Back to top

Icon Key

Meet the Doctors

Doctor Names   Phone Number
Karai Balaji,, M.D.   585-226-2640
Shantonu Ghosh, M.D. Accepting new patients 585-226-2640

Back to top

Appointment Information

We see patients by appointment only. You can schedule an appointment by calling during office hours.

We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

Back to top

First time patients

  • Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
  • Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
  • If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
  • New Patient Forms

Back to top

What to Bring to Your Appointment

  • Your medical and drug insurance cards.
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
  • New Patient Forms

Back to top

Prescription Refills

Please allow 24 hours for all prescription refills.

Call your pharmacy and ask them to transmit the refill request to us electronically or fax to 585-226-2206. The pharmacy will provide us with all the information needed to refill your prescription.

Back to top

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. Avon Medical Group admits patients to Highland Hospital.

Our practice uses the Highland Hospital Hospitalist Service.

Back to top

After Hour Care

Avon Medical Group provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at 585-226-2640. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

Back to top

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Back to top

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at 585-758-7650 or out of area toll free 1-888-925-4301.

Back to top

URMC Teaches

Our physicians are board certified in Internal Medicine. As faculty members of the University of Rochester School of Medicine and Dentistry, our physicians participate in the teaching of medical students and residents, and continue their own learning by participation in hospital teaching conferences, meetings and other educational activities.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office, they are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

Back to top

Office Information

Office Numbers:
Phone: 585-226-2640
Fax: 585-226-2206.

Office Hours:
Monday - Friday:
8:30 a.m. - 5:00 p.m.

After Hours:
If you need medical care after office hours or on the weekends, please call the office at 585-226-2640. The answering service will ask for information about your medical problem, take your phone number, and have the doctor return your call.

We are handicap accessible and have free parking

Learn more about NCQA Diabetes Certification

Learn more about NCQA
Diabetes Certification »