Learn more about NCQA Patient-Centered Medical HomeClinton Crossings Internal Medicine

2400 S. Clinton Ave Bldg H Suite 110
Rochester, NY 14618

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Practice Services Meet the Doctors Appointment Information
First Time Patients What to Bring to Your Appointment Billing
Prescription Refills Emergencies/Hospitalizations After Hour Care
Insurance URMC Teaches  

Practice News

In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.

Practice Description

Welcome to Clinton Crossings Internal Medicine. We are an Internal Medicine Practice providing medical care for adult patients over the age of 18. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.

At Clinton Crossings Internal Medicine, our entire staff is dedicated to providing individualized, attentive care in a comfortable and professional surrounding. We work with you and the important people in your life to develop a plan of care that meets your needs. By providing the most advanced care available in a calm and relaxed setting, we believe we can help all of our patients to live healthier lives.

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Practice Services

  • Routine physical exams and health screenings
  • Sick visits
  • Treatment and management of chronic diseases (such as diabetes and high blood pressure)
  • Same day appointments
  • Prescribing medication and refills
  • Immunizations and flu shots
  • We have a lab draw station and x-ray services conveniently located in our building.

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Meet the Doctors

Doctor Names Phone Number
Robert Pietropaoli, M.D.(585) 461-0340
Anthony Suozzi, M.D.(585) 341-7139
Carlos Swanger, M.D.(585) 271-3800
Patrick Wilmot, M.D.(585) 271-0671
Shannon Pitts, M.D.(585) 341-7141
Heather Bonenfant, M.D.(585) 461-0520
Megan Lyons, M.D.(585) 461-0520
Kathy Comella, N.P. (585) 461-0520

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Appointment Information

We see patients by appointment only. You can schedule an appointment by calling during office hours.

We understand that you can't plan when you'll get sick, so we try to keep our appointment times flexible to meet your needs. We will try to schedule a sick appointment on the same day that you call.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

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First Time Patients

  • Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
  • To save time, fill out ournew patient registration form and bring it with you.
  • Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
  • If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

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What to Bring to Your Appointment

  • Your medical and drug insurance cards.
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
  • New Patient Forms


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Prescription Refills

Please allow 24 hours for all prescription refills.

Call your pharmacy and ask them transmit the refill request to us electronically or fax to us at (585) 461-4426. The pharmacy will provide us with all the information needed to refill your prescription.

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Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

If you require hospitalization, our doctors admit patients to Strong Memorial Hospital.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

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After Hour Care

Clinton Crossings Internal Medicine provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call your doctor's phone number. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

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Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

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Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.

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URMC Teaches

The physicians at Clinton Crossings Internal Medicine are board certified in Internal Medicine. As faculty members of the University of Rochester School of Medicine and Dentistry, our physicians participate in the teaching of medical students and residents, and continue their own learning by participation in hospital teaching conferences, meetings and other educational activities.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office seeing patients. They are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

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Office Information

Office Numbers:
View phone numbers
Fax: (585) 461-4426

Office Hours:
Monday - Friday:
8:00 a.m. - 5:00 p.m.
*Individual doctor's hours may vary

After Hours:
If you need medical care after office hours or on the weekends, please call your doctor's number. They will ask for information about your medical problem, take your phone number, and have a doctor call return your call.

We are handicap accessible and have free parking

Learn more about NCQA Diabetes Certification

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