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East Ridge Family Medicine

809 East Ridge Road
Rochester, NY 14621

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Driving Directions

Practice Services Meet the Doctors Appointment Information
First Time Patients What to Bring to Your Appointment Billing
Prescription Refills Emergencies/Hospitalizations After Hour Care
Insurance URMC Teaches

Practice News

Schedule your well child appointments now!

New York State mandates physical examinations for students entering Pre-K or kindergarten, 2nd, 4th, 7th, 10th grades and the first year of college. In addition, other activities like sports and camps may require physical exams. We encourage you to schedule these visits now to ensure you have an appointment that is convenient for you.

In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.

Practice Description

Welcome to East Ridge Family Medicine. Our practice has a combination of specialties: Family Medicine, and Internal Medicine/Pediatrics (Med/Peds). We provide pediatric, adult, and OB/GYN care, so we can provide care for your whole family.

Our doctors are board certified and have faculty appointments at the University of Rochester School of Medicine and Dentistry.

Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.

Choosing a doctor who really listens and understands is one of the most important things you can do, both for yourself and for your family. At East Ridge Family Medicine, we understand the benefits of a friendly, honest relationship with your doctor. We work to make that a reality for every one of our patients.

Our team of physicians and nurses are setting new standards for quality health care service. Whether you're coming to see us for an illness or for a regular checkup, we are working to provide the most advanced care in the most comfortable setting possible. We look forward to helping you get the best health care of your life.

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Practice Services

  • Routine physical exams and health screenings for children, teens, and adults
  • Sick visits
  • Treatment and management of chronic diseases (such as diabetes and high blood pressure)
  • Same day appointments for urgent problems
  • OB/GYN care
  • Prescribing medication and refills
  • Immunizations and flu shots
  • There is a lab draw station conveniently located in the building.

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Meet the Doctors

Doctor Names   Phone Number
Jeanne Beddoe, M.D Accepting new patientsOB Only (585) 341-3620
Sharon Berkowitz, MD   (585) 341-3610
Diana Hermann, M.D.   (585) 341-3610
Paul Howe, M.D.   (585) 341-3600
Marc Lavender, M.D.   (585) 341-3600
Erin Lineman, MD   (585) 341-3600
Lindsay Phillips, M.D. Accepting new patientsOB Only (585) 341-3620

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Appointment Information

We feel that it is important for you to be seen by a doctor who knows you and understands your concerns. That's why we'll do our best to make sure that you can see a doctor when it's convenient for you. We offer extended hours during the week and appointments on Saturday mornings. If your doctor is not available when you call for an appointment, you may be offered an appointment with a different physician.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 4 hours in advance. That will allow us to offer the appointment to another patient.

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First Time Patients

  • Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
  • To save time, fill out our new patient registration form and bring it with you.
  • Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
  • If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
  • New Patient Forms

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What to Bring to Your Appointment

  • Your medical and drug insurance cards.
  • A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
  • Any forms that need to be completed.

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Prescription Refills

Please allow 3-5 days for all prescription refills.

Call your pharmacy and ask them transmit the refill request to us electronically or fax to us at (585) 266-3169. The pharmacy will provide us with all the information needed to refill your prescription.

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If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room. We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center.

Our obstetric patients deliver at the Family Maternity Center at Highland Hospital.

Any child that requires hospitalization is referred to Golisano Children's Hospital.

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After Hour Care

East Ridge Family Medicine provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call your doctor's number. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

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Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

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We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.

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URMC Teaches

Our physicians are board certified and as faculty members of the University of Rochester School of Medicine and Dentistry they participate in the teaching of medical students and residents.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office, they are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

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Office Information

Office Numbers:
View phone numbers
Fax: (585) 266-3169

Office Hours:
Monday - Friday:
7:30 a.m. - 5:00 p.m.
Saturday (Oct - May)
8:00 a.m. - noon

After Hours:
If you need medical care after office hours or on the weekends, please call your doctor's number and you will be connected to our answering service. They will ask for information about your medical problem, take your phone number, and have a doctor return your call.

We are handicap accessible and have free parking.

Learn more about NCQA Diabetes Certification

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