Primary Care Practices

Rush Family Medicine

15 High Tech Drive
Rush, NY 14543
Driving Directions

Practice Services	Meet The Doctors	Appointment Information
First Time Patients	What to Bring to Your Appointment	Billing
Prescription Refills	Emergencies/Hospitalizations	After Hour Care
Insurance	URMC Teaches

Practice News:

Rush Family Medicine is pleased to welcome Dr. Michelle Cicilline who will begin with us on August 17, 2009. Dr. Cicilline has specialized training in Family Medicine, caring for the entire family from newborns to older adults. She is accepting new patients. Please call our office to make an appointment.

Schedule your well child appointments now!

New York State mandates physical examinations for students entering kindergarten, 1st, 3rd, 7th, 10th grades and the first year of college. In addition, other activities like sports and camps may require physical exams. We encourage you to schedule these visits now to ensure you have an appointment that is convenient for you.

In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.

Practice Description :

Welcome to Rush Family Medicine. Our practice has a combination of specialties: Family Medicine, and Internal Medicine/Pediatrics (Med/Peds). We provide medical care for all ages, from infants to the elderly, so we can provide care for your whole family. Our doctors are board certified and have faculty appointments at the University of Rochester School of Medicine and Dentistry.

Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.

At Rush Family Medicine, we provide the very highest quality medical care for both adults and children. Your doctor and nurse will work with you and the important people in your life. Our goal is to go beyond treating disease. We want to develop the plan of care that will be the very best for your health.

We believe that the more you know, the better decisions you will make about your health and the health of your family. So at every visit, our doctors and staff work hard to make sure you thoroughly understand your current health and the options available to you.

Throughout all of our time with you, we encourage you to learn and find out more. So please bring your medications with you and ask any questions that are on your mind. Together, we will work toward helping you enjoy the very best health.

Practice Services:

Routine physical exams and health screenings
Sick visits
Treatment and management of chronic diseases (such as diabetes and high blood pressure)
Same day appointments for urgent problems
Prescribing medication and refills
Immunizations and flu shots
There is a lab draw station conveniently located in the building.

Meet the Doctors:

Doctor Names	Specialty	Office Hours
Michelle Cicilline, M.D.	Family Medicine	Please call the office for hours
Erin Denney-Koelsch, M.D.	Internal Medicine/Pediatrics	Please call the office for hours
Charles Maskiell, M.D.	Family Medicine	Mon,Tue,Thurs, Fri: 8:00a.m. - 4:30 p.m. \| Wed: off
Michael Obrecht, D.O. D.P.M	Family Medicine	Mon: 8:00 a.m. -12:00 p.m. \| Tue, Wed, Thurs, Fri: 8:00 a.m. - 4:30 p.m.

Appointment Information

We understand that you can not plan when you will get sick, so we now have available a walk in clinic for same day sick appointments. The clinic runs Monday through Friday from 8:00AM to 9:20AM. The office doors open at 7:45AM. Please be aware that the doctors rotate working the walk in clinic therefore you may see a different doctor.

You can schedule an appointment by calling during office hours.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First time patients:

Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
To save time, fill out our new patient registration form and bring it with you.
Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.
New Patient Forms

What to Bring to Your Appointment

Your medical and drug insurance cards.
A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills.

Call your pharmacy and ask them to transmit the refill request to us electronically or fax the request to the office at 585-334-0213. The pharmacy will provide us with all the information needed to refill your prescription.

For any controlled medication refills, call the office at (585)334-0130. Please allow the office 3 to 5 days for written prescriptions on controlled medications. Our office policy is that controlled substances must be picked up at the office, not phoned into the pharmacy or mailed to the patient.

Because controlled substance prescriptions cannot be refilled over the phone, please make sure you always have enough medication for nights, weekends, and holidays.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office at 585-334-0130 before obtaining these services.

We admit adult patients to Highland Hospital, an affiliate of the University of Rochester Medical Center. We have partnered with the Highland Hospital Hospitalist Service.

Any child that requires hospitalization is referred to Golisano Children's Hospital at Strong.

After Hour Care

Rush Family Medicine provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call our office at 585-334-0130. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid, as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at 585-758-7650 or out of area toll free 1-888-925-4301.

URMC Teaches

Our physicians are board certified and as faculty members of the University of Rochester School of Medicine and Dentistry they participate in the teaching of medical students and residents.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office, they are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

Office Information

Office Numbers:
Phone: 585-334-0130
Fax: 585-334-0213

Office Hours:
Monday - Friday:
8:30 a.m. - 4:30 p.m.
Check the times your doctor is available for appointments

After Hours:
If you need medical care after office hours or on the weekends, please call our office at 585-334-0130 and you will be connected to our answering service. They will ask for information about your medical problem, take your phone number, and have a doctor return your call.

We are handicap accessible and have free parking