Strong Consult and Transfer Center

Providing 24-Hour Hospital-to-Hospital Transport & Transfer Services

To arrange a transfer for a medical or surgical patient, call the Strong Consult and Transfer Center at the following numbers (24 hours a day, 7 days a week):

Trained nurses will connect you to attending phyicians from the University of Rochester Medical Center, faciliate transfer services to both Strong Memorial Hospital and Highland Hospital, and arrange follow-up communication.

Nurse Coordinators:
Transfer
  • Work with you to coordinate critical care transportation, including an emergency vehicle designed to transport burn, cardiac, and trauma patients
  • Register patients
  • Secure a bed in an appropriate unit
  • Facilitate nursing reports so the staff at Strong and Highland are familiar with the patient and ready to care for him or her upon arrival
  • Quickly link physicians with specialists on staff, when needed
After Admission
  • Send same-day notification of patient admission by fax to the offices of referring physicians and primary care physicians
  • Coordinate with physicians, case managers, and financial counselors

Psychiatric Patients

To arrange a transfer for a psychiatric patient, call the Comprehensive Psychiatric Emergency Program (CPEP):

Maternity Patients

To arrange a transfer for a maternity patient, call the Finger Lakes Regional Perinatal Center at Strong Memorial Hospital at:

Other Services

In addition to expediting patient transfers, the Strong Consult and Transfer Center will assist physicians after hours with:
  • Scheduling a physician-to-physician consultation
  • Information about University of Rochester / Strong Health clinical services
  • Information about patients referred to Highland or Strong Memorial Hospitals

Contact Numbers

During Regular Hours

(585) 273-4000 or toll-free
(866) 794-URMC (8762)

Monday through Friday
8:00 a.m. to 5:00 p.m.

After-Hours Non-Urgent Calls

(585) 273-4000 or toll-free
(866) 794-URMC (8762)

Your message will be returned promptly on the next business day.

After-Hours Urgent Calls

(585) 275-4999 (local calls)
(800) 499-9298 (toll-free)