Present the Content
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Be brief. Use short words instead of long ones ("ask" vs. "inquire", "need" vs. "necessitate"). Use active verbs, rather than passive ones ("We determined that…" instead of "It has been determined that…"; "We need…" instead of "There is a need for …").
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Focus the user on key points. Use bulleted lists, headings, tables, paragraph, and pull-quote styles (see our Style Guide for more information).
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Avoid long, wordy pages. Use subnavigation and break pages into shorter pages if necessary.
Next: Optimize the Content for Search Engines