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Conditions & Treatments

Mental Health Crisis Call Line

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Mental Health Emergencies

If you or someone you care about is having a mental health emergency and may be at risk of self-harm or of harming others, call 911 immediately.

What is the Mental Health Crisis Call Line?

The UR Medicine Mental Health Crisis Call Line is available to those who may be coping with mental illness issues, such as a panic or anxiety attack, but who do not feel the need to visit our Psychiatric Emergency Department at the University of Rochester Medical Center.

If you’re experiencing any of the following symptoms, you may be having a crisis:

  • Inability to perform daily tasks such as bathing or getting dressed.
  • Rapid mood swings: feeling suddenly very happy or very depressed.
  • Paranoia: feeling suspicious and distrustful of other people.
  • Isolation: avoiding friends and family, staying home from work or school.
  • Psychosis: loss of touch with reality, having strange ideas, hearing voices.

Experiencing a Mental Health Crisis?

Call (585) 275-8686

UR Medicine's Approach

When you call the mental health crisis line, you’ll speak with a Master’s-level-trained counselor who is experienced in crisis management. The counselor will help you talk through the problem and suggest possible solutions.

Your call line counselor will also give you information about other local services and resources that can help.

For residents of Monroe County, UR Medicine provides a Mobile Crisis Unit that your counselor will contact if necessary. Professionals are available to talk 24/7, please call (585) 275-8686.

Additional Services

Our Crisis Call Line counselors can refer callers to many possible services, including:

General Outpatient Services, for adults with conditions including anxiety, depression, mood disorders and psychosis).

Strong Ties, a mental health clinic for adults coping with severe and persistent mental illness.

Pediatric Behavioral Health and Wellness, which diagnoses and treats children, adolescents and families with mental health problems.

Family Therapy, a program that helps individuals, couples, and families manage depression, anxiety, child behavior problems, family conflict, grief and loss, and the effects of chronic illness or health concerns.

Older Adult Mental Health Services, which provides specialized mental health care for people aged 60 and older.

Lazos Fuertes, health care for Spanish-speaking families, including counseling for individuals, families, couples as well as group counseling.

Deaf Wellness Center: mental health for people who are deaf or hard-of-hearing.

Healing through Education Advocacy and Law (HEAL), providing mental health, legal, and social work services to adults to help ensure their safety and well-being.

Women’s Behavioral Health, addressing women’s health concerns including abuse or trauma, depression, anxiety, and pregnancy and postpartum adjustment.

Strong Recovery, outpatient treatment for adolescents and adults (14 and older) with a primary substance use disorder as well as those with co-occurring mental health disorders.

What Sets Us Apart?

The Mobile Crisis Team is a psychiatric emergency team serving anyone within Monroe County. The team believes that mental health crisis services are best provided quickly and in a familiar place. Our multidisciplinary team of professionals will visit you or your family in your home, place of employment, school or any other location in Monroe County. Our services are designed to help divert individuals from the county’s psychiatric emergency departments and prevent unnecessary emergency room visits, when possible.

Patient Education & Support

Rochester Mental Health Walk-in Crisis Centers

Please call the center for current walk-in hours before traveling to their location. The centers listed below are not affiliated with URMC.

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