At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.9

During this visit, did this provider show respect for what you had to say?

4.9

During this visit, did this provider give you easy to understand information about these health questions or concerns?

5.0

During this visit, did this provider listen carefully to you?

4.9

During this visit, did this provider explain things in a way that was easy to understand?

4.9

Patient Comments

5.0

[...]. Everything went fine with my visit.

Aug 28, 2023

5.0

[...] All did their jobs well.

Aug 28, 2023

5.0

I love Alicia! When I have a question or a refill, I get a quick response.

Aug 20, 2023

5.0

I love Alicia and her team!

Aug 20, 2023

5.0

You're doing a good job.

Aug 19, 2023

5.0

Alicia is always very attentive to me. She listens to my concerns and always helps me find a solution. I never feel rushed or my concerns insignificant. I can message her with a concern and I always get a response.

Aug 09, 2023

5.0

Alicia does listen and always takes care of my questions and needs.

Aug 04, 2023

5.0

They all are outstanding. Alicia is the best at making me feel heard!! I have recommended 2 friends - they are now with Alicia and feel the same.

Jul 18, 2023

5.0

I hear distressing things about many people and their health care providers - but so fortunate that I am with a group that is professional and compassionate.

Jul 18, 2023

5.0

I fully respect & trust Dr. McHale!! She cares about me & listens very well.

Jul 13, 2023

5.0

[...], the dr. was wonderful as always.

Jul 13, 2023

5.0

I have been going to this facility for years now always very clean. Everyone is friendly and no long waiting time which I hate.

Jun 16, 2023

5.0

Alicia is awesome [...]

Jun 16, 2023

5.0

I'm happy that I made the switch from my old dr. And would recommend this office to anyone that is looking for a new Dr.

Jun 14, 2023

5.0

Alicia McHale continues to provide excellent care. The young man who was the RN that worked with me that day was also excellent, don't recall his name. I

May 26, 2023

5.0

I am very happy with the care I receive. [...].

May 26, 2023

5.0

Alicia McHale is my PA. She listens and responds to concerns in a friendly, yet precise manner. At the end of the visit she always checks with me to see if I have any other concerns or questions. She combines efficiency with compassion and I am very pleased she is my health provider.

May 19, 2023

5.0

Very pleased with Alicia.

May 13, 2023

5.0

Each time I visit I am heard, the care providers are friendly

Apr 05, 2023

4.2

Don't make the patient feel rushed. [...]

Mar 23, 2023

5.0

Alicia is always respectful and friendly. She answers questions in a way I understand.

Mar 12, 2023

5.0

Jackie,Rikki, and Alicia there always exclenent

Mar 02, 2023

5.0

Alicia McHale is very attentive.

Feb 20, 2023

5.0

Alicia is outstanding [...] The nurses/receptionists are always wonderful.

Feb 13, 2023

5.0

All good!!

Feb 13, 2023

5.0

This office has been wonderful. I have recently moved my husband to this office. I have 2 female elderly friends that now go to Alicia and "they love her" -

Feb 13, 2023

5.0

Alicia McHale P.A. I like how well she takes care of me and my requests for help. I use the patient portal and how efficient it is.

Feb 10, 2023

5.0

[...] It was very good.

Jan 26, 2023

5.0

Alicia McHale has done an excellent job helping me with my diabetes. More than any other provider I've had!

Jan 24, 2023

5.0

[...]. Everything was excellent.

Jan 13, 2023

5.0

PA McHale is excellent!

Jan 13, 2023

5.0

MyChart is a wonderful thing. Dr. & nurses are very good.

Dec 29, 2022

5.0

Dr .McHale is always very prompt at getting back to me with any questions: She is very through all with my visits.

Dec 29, 2022

5.0

Every interaction I have with Alicia McHale and the team at the office has been professional and courteous. Both my husband and I are patients of Alicia and cannot say enough good about every one of our interactions with her. We also appreciate how very quickly lab results are available to us.

Dec 26, 2022

5.0

PA McHale continues to provide me with care above and beyond my expectations. I especially appreaciate how quickly she repsinds to messages on My Chart.

Dec 14, 2022

5.0

[...] all is good

Dec 10, 2022

5.0

Alicia is absolutely great, hands down my favorite primary care doctor I've had In my life. I definitely feel extremely comfortable with her!

Dec 09, 2022

5.0

Keliegh at the front desk. Friendly and professional. Alicia is a great provider

Oct 05, 2022

5.0

[...] it was a great visit

Sep 06, 2022

5.0

Alicia McHale is amazing!

Sep 06, 2022

5.0

My experience as excellent. [...].

Sep 02, 2022

5.0

I don't usually see Alicia but Kim was out.. I sent a message via mychart the night before and Alicia responded promptly. I responded and made an appt that afternoon. Got in quickly and appt was quick.. But every question was answered and I did not feel rushed.

Aug 23, 2022

5.0

Everything seem to be in order

Jul 21, 2022

5.0

Alicia McHale, PA is excellent!

Jul 20, 2022

5.0

Alicia McHale - she is excellent, a big upgrade over my last PCP.

Jul 19, 2022

5.0

Alicia McHale and Dr. Ashdown have taken very good care of me. Always listen to my feelings and take that into consideration. Also Susan Robshaw has helped me out alot on paperwork and calls that needed to be done for my medical rides. I do not personall know all the names of the nurses, but they are all caring and friendly. Great team work here!!!

Jun 16, 2022

5.0

ALICIA MCHALE IS AN EXCELLENT PROVIDER. SHE LISTENS, RESPONDS AND IS KNOWLEDGEABLE. I FULLY TRUST HER CARE.

Jun 09, 2022

5.0

Alicia McHale has always been very attentive to my needs. She always responds promptly on the patient portal. The nurses are always pleasant. The x-ray department was very patient and kind.

May 31, 2022

5.0

Alicia is always amazing and I'm so thankful to have her as my primary! The LPN that does vitals for her is also so sweet.

May 03, 2022

5.0

Alicia McHale - she is excellent, very caring and remembers all our conversations, I feel I am in very good hands with her. We talk many things thru to found out what Is best for me. I use My Chart a lot and she will answer me right away even on the weekends at times.

Apr 29, 2022

5.0

Slow down a bit more. I felt a little rushed thru the visit, however, overall it was a pleasant experience.

Apr 22, 2022

5.0

Alicia Mchale - she knows me very well, she listens & remember all my problems. And tries her best to find best way.

Apr 07, 2022

5.0

[...] - all good.

Apr 07, 2022

5.0

Sue, Alicia's nurse, was very sympathetic to my needs and having to walk with a cane. Alicia has been very involved in my care regarding this recent medical issue, and I appreciate her hard work and dedication to helping me get answers asap.

Mar 30, 2022

5.0

The LPN I saw before Alicia was wonderful but I don't know her name was. Alicia is fantastic too and so knowledgeable. The best provider I've had in 32 almost 33 years.

Mar 27, 2022

5.0

I'm very happy to have Alicia as my doctor.

Feb 09, 2022