Tracy L. Pointon, PAC

[...] They try to do everything they can to address all my concerns [...].

Feb 05, 2024

I love this office & appreciaete that I feel as though I have a part in my care. They do everything to ensure I'm comfortable with my care plan, my decisions regarding medications & my concerns that may require additional testing. I believe that we have to be our own advocate & the office seems to be comfortable in letting me lead in that role for my care

Feb 05, 2024

The care and concern about the providers the Dr Herbowy Tracy and Casey only are amazing. They are all very attentive and wonderful, just too bad. They're not taking new patients.

Jan 20, 2024

[...] The office staff and doctors are fantastic.

Jan 17, 2024

Great service.

Jan 16, 2024

She listened, provided options, and let me choose which path to take.

Jan 06, 2024

Tracy was great. She was thorough and attentive. The nurse was very friendly and comforting. The check out nurse was very helpful and offered advice about finding a provider for my daughter..I just don't remember the nurse or check out persons names.

Jan 05, 2024

[...]. It was great

Jan 05, 2024

It's always a great visit everyone is so caring and understanding and they work hard to find and fix my complex medical issues I'm great full for having the best doctors in town

Jan 04, 2024

Care giver always listens and reacts to any concerns

Jan 02, 2024

Tracy is the best!! Professional. Personable! Empathetic! Knowledgeable! A credit to her profession & the U of R!!

Dec 16, 2023

All good comfortable experience!

Dec 16, 2023

Everyone in the office does a great job.

Dec 08, 2023

Tracy is attentive and patient whenever I have an appointment with her. I'm comfortable asking her any question that I may have. I had an unexpected stay at the hospital during the summer. Tracy stopped by while she was making rounds. It was great to see a familiar face along with someone who was familiar with my health concerns.

Dec 08, 2023

Thanks to everyone.

Dec 08, 2023

Tracy is excellent!! Takes her time to review all my history etc.

Dec 07, 2023

Tracy Pointon always listens to me clearly, answers my questions, and provides advice and suggestions as needed.

Dec 06, 2023

[...]. Everything is great.

Dec 06, 2023

Tracy Pointon - Always respectful, helpful, and nonjudgemental. I feel I can ask her anything which is important when discussing your health.

Dec 06, 2023

No complaints

Oct 09, 2023

As "great" as a doctor visit could be described. Felt listened to, didn't feel rushed to get me out the door. Spoke frankly, I greatly appreciate PA Pointon's time and care during my visit.

Oct 09, 2023

Tracy Pointon is an outstanding P.A. !!

Oct 07, 2023

Good discussion about my health, care and my overall well-being.

Oct 05, 2023

Tracy Pointon is always warm, caring, and professional. She provides top-notch medical care.The nurse was also very personable, but I don't remember her name.

Sep 29, 2023

I love this office and staff

Sep 28, 2023

All I have to say is Tracy is awesome, and the whole staff there is awesome as well. Treated me with respect and dignity and very thorough examinations, thank you so much

Sep 28, 2023

It feels very comfortable in this office; that they care about us.

Sep 26, 2023

Tracy, she is pretty amazing. Love working with her.

Sep 25, 2023

Thank you to everyone.

Sep 21, 2023

[...]. Tracy was a tremendous help to my family and I as we navigated through my successful recovery. Each member of my family and I are grateful for the care that Tracy and everyone in her office provided during the last two months.

Sep 21, 2023

Tracy always responds to MyChart messages.

Sep 20, 2023

Helpful and thorough.

Aug 29, 2023

Everyone treated me equally well

Aug 23, 2023

Tracy was great, she listened to me, asked great questions to evaluate what was going on and came up with a care plan that is working for me.Appreciated her empathy and understanding of getting my injury taken care of so I can get back to physical activity.

Aug 19, 2023

She was not rushed, wast thorough and respectful.

Aug 18, 2023

Tracy Pointon is the most understanding and kind provider that I have ever had. I would not be a patient there if it wasn't for her. She is an excellent physician assistant and you cannot pay her enough for the care see gives me. [...]

Aug 17, 2023

I find Tracy very easy to talk to.

Aug 16, 2023

I really like how I can get all my information in MyChart very easily and promptly.

Aug 16, 2023

Very nice and thorough

Aug 12, 2023

Tracy is the best PA I've ever had and at 69 I've had a lot.

Aug 12, 2023

Tracy Pointon did not rush. Was very thorough! Asked me questions and addressed my concerns. Made me very comfortable.

Aug 12, 2023

Helped me get my A1C level down.

Aug 11, 2023

Ms. Pointon was very polite and attentive to my problem that occurred. I did something to my knee the day before and I called the office and they got me right in. Also I take blood pressure medicine (just started 3 months ago). She seen my blood pressure was high and up the dosage. This office got me right into URMC orthopedic Urgent Care right away. Thanks for everything.

Aug 09, 2023

[...]. All good.

Aug 04, 2023

Tracy always talks through everything and asks if I have any concerns

Jul 27, 2023

Providers in this office are always attentive knowledgeable and thorough

Jul 26, 2023

[...] the PA does a very good job [...]

Jul 22, 2023

Any questions or concerns I have had, Tracy has respected my opinions, and advised me as she saw fit, whereas we have a mutual understanding.

Jul 20, 2023

I always receive great care here. Tracy is an excellent PA.

Jul 20, 2023

[...] Everything was perfect.

Jul 20, 2023

This past experience was positive. In the past I have waited a long time to see a provider and it has not always been positive.

Jul 19, 2023

Tracy Pointon & the nurse who saw me initially. They were both warm & friendly.

Jul 19, 2023

Tracy was very friendly & informative.

Jul 19, 2023

Tracy spent the time needed for all questions I asked and I did not feel rushed at all. I feel very comfortable with Tracy.

Jul 19, 2023

Tracy Pointon PA was very professional and answers any question and made me feel like I was not being rushed.

Jul 19, 2023

[...] Things have improved greatly over the past few years.

Jul 18, 2023

Since well before UR Medicine incorporated Dr. Herbowy's office, I have been seeing Tracy simply because she has been the full suite of capacities; she listens extremely well, is knowledgeable, compassionate, and caring, but is also very efficient in her work and she pays attention [...]

Jul 18, 2023

Tracy Pointon is caring and listens to understand my health concerns

Jul 17, 2023

Very Good

Jul 05, 2023

Very professional

Jul 03, 2023

I actually look forward to my visit!

Jun 28, 2023

Tracy is a vey good listener and addresses all of my questions and concerns.

Jun 28, 2023

Tracy. She's so smart and kind and caring. I love having her at this practice

Jun 24, 2023

[...] I was originally told a week out to be seen for shingles. I have to push my way in and get an earlier appointment thankfully Tracy saw the note and made it happen the next day.

Jun 24, 2023

Always attentive.

Jun 20, 2023

Tracy was very good.. She talked to me about my health and she took her time and did not rush me to get me out of the office.

Jun 16, 2023

My experiences have been excellent with my care provider.

Jun 14, 2023

Tracy Pointon is very personable and seeing her is always positive.

Jun 13, 2023

Tracy was very thorough, and compassionate.

Jun 10, 2023

Tracy us the absolute best and always provides great healthcare to me.

Jun 08, 2023

All went very smooth.

Jun 08, 2023

Reception for making the appointment with Cassy H. To Tracy for a medical evaluation for knee replacement at highland hospital possible.

Jun 08, 2023

Tracy is easy to talk to and always listens ans never rushes threw that appointment. She is amazing

Jun 08, 2023

Dr. Tracy explained everything very well with the medication she chose for me, and I will definitely keep coming back to this office to see her.

Jun 08, 2023

She was very kind and considerate, which I appreciated as we were in a bad accident out of state. So the kindness was most appreciated!

Jun 07, 2023

Happy with the care!

Jun 07, 2023

Tracy is awesome! Would like to see her each time if possible! Went into detail about things very well. Made me feel very comfortable in a very uncomfortable situation.

Jun 03, 2023

Tracey Pointon She's very good at her job! Never saw her before last two times. Would love to continue seeing her in future.

Jun 03, 2023

My provider was pleasant, professional and showed interest and concern about my health condition. I greatly appreciate how I was treated.

May 13, 2023

Tracy is always totally professional and thorough. She asks good questions about my health and includes me in decisions regarding my health and well-being.

May 12, 2023

[...] No complaints whatsoever.

May 12, 2023

I highly recommend this practice!

May 12, 2023

First encounter with a PA in this practice was a good experience. You only have one chance to make an initial good impression which Tracy Pointon did.

May 11, 2023

Keep up the good work.

May 11, 2023

Tracy is fantastic. She always show genuine interest with my questions and/ir concerns.

May 04, 2023

[...]. Everything is fantastic.

May 04, 2023

Tracy is excellent!

May 04, 2023

I'm thankful she listened and acted quickly. I ended up needing my Appendix out.

Apr 27, 2023

[...]. Tracy was great, as always.

Apr 27, 2023

All was satisfctory Very good service and attention given to patients

Apr 26, 2023

Tracy Pointon is helpful and makes you feel like she does care about you

Apr 26, 2023

Stay on top of patients' health issues more. Ie, test results discussions, tests needed such as dexa scan, colonoscopy..

Apr 17, 2023

I like Tracy very much. She is very easy to talk to and relate to.

Apr 11, 2023

She is one of the Best health care providers I have had...

Apr 08, 2023

She pays attention to my questions and responds quickly with useful information online.

Mar 30, 2023

In my last visit I met and treated by the office PA. Very easy to understand. Good listener and seemed to be very capable in her profession,

Mar 27, 2023

I am very satisfied

Mar 27, 2023

Very happy with the Doctor and entire staff.

Mar 27, 2023

The doctors and staff In this practice have all been wonderful and caring for years in my family.

Mar 24, 2023

My Provider Tracy Pointon was very helpful in explaining the importance of my taking my blood pressure medicine

Mar 20, 2023

I am pleased with the medical advice I received

Mar 20, 2023

Everything was good

Mar 18, 2023

Good office...caring and helpful

Mar 18, 2023

Tracy Pointon has ALWAYS been kind and respectful who is always concerned with MY health.

Mar 11, 2023

Tracy Pointon is a wonderful PA. She takes the time to listen to all of your questions and concerns and then thoroughly explains your options and both the pros and cons of each. She takes into consideration all of your concerns and helps you to pick the path that best suits your needs and your health.

Mar 04, 2023

Pa was great.

Feb 22, 2023

Tracey is the best! Give her a raise!

Feb 17, 2023

Great service

Feb 17, 2023

I would recommend PA Tracy Pointon to anyone.

Feb 14, 2023

Tracy Pointon is the PA I usually see. She has always been very professional & friendly.

Feb 14, 2023

Tracy Pointon and Dr Herbowy are the two I request most. I've received care from all 3 of them. I am very happy with the care received.

Jan 28, 2023

Tracy is so kind, understanding and very helpful with my concerns.

Jan 20, 2023

Love this whole office!

Dec 30, 2022

Tracy is wonderful

Dec 16, 2022

Routine care for my physical was outstanding. All questions asked were responded immediately.

Dec 15, 2022

Tracy Pointon, PA is very professional and explains any questions I have.

Dec 01, 2022

[...] all was good.

Oct 22, 2022

Casey and Tracey are wonderful and take the time to listen.

Oct 21, 2022

[...], everything was great.

Oct 18, 2022

Tracy has always been thorough and professional.

Oct 18, 2022

Tracy Pointon is top notch. Love her as a provider. She is kind, caring, and knowledgeable. She is a great communicator. Always listens to my concerns and makes me feel cared for.

Oct 08, 2022

Everyone in the office is kind, knowledgeable and helpful. I can't think of any way anyone in the office could improve my experiences when I visit the office.

Oct 08, 2022

[...]. Was a very positive experience! Everyone in the office was kind, friendly, and professional.

Oct 08, 2022

I appreciate the time Tracy Pointon takes for me. She never seems to be in a hurry to get me out of there and on to the next. She takes enough time to care for my health. Makes me feel she is genuinely intevated in my well being.

Sep 15, 2022

Tracy is very attentive to my needs

Sep 14, 2022

Tracy Pointon is exceptional

Aug 17, 2022

I have always been pleased with this office and its responsiveness to my needs. It's unfortunate they closed the lab onsite - it was very convenient.

Jul 27, 2022

[...] I always receive excellent service and I thank Tracy and the entire staff.

Jul 21, 2022

Everyone was very professional And thorough

Jul 21, 2022

Tracy, my PA. She is amazing, caring and I am very happy with the care and attention she gives me every time.

Jul 21, 2022

Tracy is an absolute pleasure to talk to, she's caring, understanding, and always willing to investigate any health issues.

Jul 18, 2022

Everything is great.

Jul 16, 2022

Tracy Is excellent.

Jul 15, 2022

Tracy Pointon is caring, professional, and makes me feel comfortable.

Jun 16, 2022

I was impressed with Tracy N.P. She was very good.

Jun 13, 2022

I think Tracy is doing an awesome job.

Jun 12, 2022

Tracy...She takes the time to listen to my concerns and I don't feel rushed.

Jun 12, 2022

[...] all my expectations were met in my last visit.

Jun 10, 2022

PA Tracy Pointon for her always pleasant nature and professional etiquette.

Jun 10, 2022

Tracy was wonderful to deal with. She has a lot of care and compassion.

Jun 09, 2022

I feel my experience is excellent as is. Thank you.

May 11, 2022

Tracy Pointon is the greatest medical care provider anyone could hope for. She is excellent and very valuable to me and my health and wellness.

May 11, 2022

The entire staff of receprionists, the doctor and team of nurses have been wonderful for many years. They are a gift to all of us who are patients of U of R Westridge. God bless them.

May 11, 2022

Tracy Pointon has taken extreemly good care of me and staying on top of anything thats going on with me since my discharge from the hospital. She is an awesome PA!

Apr 29, 2022

I couldnt ask for a better experience. When I am sick Casey OR Tracy always hear what is wrong and take care of me to get me better.

Apr 29, 2022

She's both extremely well-versed and caring in her approach, the perfect median between a doctor and a nurse; she's what a PA should be.

Apr 11, 2022

Tracy was very helpful and cordial

Mar 29, 2022

It was a good experience.

Feb 22, 2022

I always have a good experience.

Feb 11, 2022

Everything was fine.

Feb 10, 2022

Tracy Pointon, PA was great. She was listening to me, very caring, empathetic and understanding. We discussed a treatment plan and game to an agreement. She was very open to what I was saying. A few days after I called the office to speak with her about the meds I started taking. A telephone conference was scheduled for that morning. Tracy again listened to what I was thinking and we came up with a new plan which is working out well. I felt she really made a difference in my comfort level at the first visit.

Feb 10, 2022