At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

During this visit, did this provider spend enough time with you?

4.7

During this visit, did this provider show respect for what you had to say?

4.5

During this visit, did this provider give you easy to understand information about these health questions or concerns?

4.7

During this visit, did this provider listen carefully to you?

4.7

During this visit, did this provider explain things in a way that was easy to understand?

4.7

Patient Comments

5.0

The provider was extremely helpful and professional.

Feb 18, 2024

5.0

I left with the treatment plan I needed and a clear understanding of the decision tree that will be used to determine the next steps on my road to recovery without further injury.

Feb 17, 2024

5.0

Dr. Ben LaPlante is the best.

Feb 04, 2024

5.0

Dr.LaPlante was very good, Addressed my issue and explained everything very well. Spent alot of time with me. Very pleased.

Feb 03, 2024

5.0

Outstanding Doctor, clear and precise communication, strong concern for my well-being, all very positive and helpful.

Dec 14, 2023

4.6

The actual appointment was very short, but I suppose it didn't take long to figure out what was going on with me!

Nov 29, 2023

5.0

[...] Dr. Laplante was wonderful. He has a very good bedside manner, is sympathetic, listened to what I had to say and explained things to the best of his ability. He is not arrogant, like some others in his profession. I would recommend him and look forward to my next visit with him.

Nov 19, 2023

5.0

Dr LaPlante is my hero. He fit me in on my first visit and his staff worked hard to help me get appiontments to help me with the pain of my condition. Dr LaPlante knew immediatly what needed to be done and took care of it with 2 procedures, both of which continue to relive me of my pain. I am forever grateful. Dr LaPlante was always supportive and caring.

Oct 05, 2023

4.2

Seemed rushed [...]

Sep 20, 2023

4.2

All very good

Sep 16, 2023

2.0

Doctor was frustrated with treatments I've had that haven't worked, but he did ask me where the pain was and said we could try this area. He suggested pain medication, but I have a great deal of problems with medicine side effects. I need a doctor that is " a fighter" and will keep options open.

Aug 14, 2023

1.8

[...] The provider was lackluster with compassion and steps [...]

Aug 13, 2023

4.2

Very good

Aug 11, 2023

5.0

Very helpful and clear about his thoughts on my condition, referred me for necessary testing.

Jun 29, 2023

5.0

Very compassionate depth of knowledge

Jun 24, 2023

1.8

This provider seemed uninterested In "discussing" my problem. His scope of care was narrow and he told me what he could do for me and nothing else (no options). I was able to get a few answers to my questions but he made me feel I was taking up his valuable time.

Jun 14, 2023

2.2

After the appointment, I could not recall any pertinent information the provider provided. He hadn't looked at the many x-rays I provided his office.

May 03, 2023

5.0

Very informative & satisfying visit.

May 02, 2023

5.0

Exelente

Mar 27, 2023

3.0

Overall good job. I would have liked more information about next steps and possible treatment options based on his experience. He basically ordered an MRI (which I couldn't get for 2 weeks) and said "we'll see after that". I recognize that the MRI is needed before next steps are determined, but based on my situation and his knowledge I thought he could have been more specific on the likelihood of specific next steps. He also did not make any arrangements to check-in after prescribing two RX's to see if they were helping, or let me know if there was anything else I could do in the interim. I asked for the post exam summary to be printed out and it showed various exercises I could do but he didn't mention them during the visit so I wasn't sure if they applied to me. Now I'm just waiting in pain for the MRI, then have to wait another week for my follow up appointment.

Feb 08, 2023