At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

She always lets me ask all the questions I want. She explains things without getting frustrated. She explains all my treatment options at length.

Sep 22, 2025

5.0

All the providers we've had with video visits with were great,very detailed

Aug 21, 2025

5.0

Veronica and palliative care team are outstanding. As an RN who spent 25 years in hospital nursing/ administration/ CNO I can vouch for the quality of care and compassion of Veronica. She listens attentively, hears and offers feedback, collaborates on decisions. And most of all I feel heard and validated. Equally I also have hope. I've not yet felt I've hit the end of the road medication wise. They always have innovative options in the pipeline. I can't express in words how grateful I am to have this dedicated and talented team by my side as I navigate this condition that Is dismissed or downplayed by so many other providers.

Jul 31, 2025