Your Healthcare Team

Strong Memorial Hospital is a teaching hospital affiliated with The University of Rochester. In addition to your attending physician and nursing staff, you will be cared for by doctors who are still in training, as well as by medical and nursing students. Each team member plays a unique role in your care. All hospital staff must wear a University ID that includes their name, picture, and department.

Team Members

Your attending physician has responsibility for all decisions made that affect your care. Specialists are consulted as needed and work closely with your attending physician who remains in charge of your care. This doctor may or may not be the same person as your primary care physician (PCP) or family doctor. Upon admission, you will receive a notice that lists the name of your attending physician. She/he may ask a specialist to assist in your treatment, for which there will be an additional charge to you or your insurance.

  • Residents, doctors who are receiving additional training, nurse practitioners, and physician assistants coordinate your daily care.
  • The nurse manager, assisted by nurse leaders and the charge nurse, directs the nursing care on your unit and will address any unit concerns.
  • RNs (registered nurses), LPNs (licensed practical nurses), and PCTs (patient care technicians) provide 24-hour bedside care.
  • Pharmacists provide information and can answer questions on your medications.
  • Respiratory, physical or occupational therapists may assist you in your recovery.
  • The unit secretary greets visitors and is a general resource for patients and families.
  • A social worker’s role, as part of the medical team, is supportive, informational and educational. We help to assess the psychosocial needs of a patient, provide supportive counseling and connect patients to the appropriate community or hospital resources.
  • An interpreter is available to provide interpretation between, patients, providers, and family members within the URMC network. Interpreter Services helps to facilitate language access for Deaf and Hard of Hearing individuals and people whose primary language is not English.
  • The Home Care Liaison Nurse coordinates any home health care needs, like a visiting nurse or special equipment.
  • The Food and Nutrition staff, including registered dietitians, help plan your meals and dietary needs as ordered by your doctor. Let the Food and Nutrition staff or your nurse know if you have personal, cultural or religious food preferences, for example, Kosher, vegetarian, or lactose-free meals. We will make every effort to provide these items but occasionally may have to make substitutions.

    Room service and guest meals are available to many units at the hospital. Patients can call 7-3663 to order their meals. Please ask them for a menu. The hours of service are on the menu.
  • Volunteers play a variety of roles at the hospital, like delivering flowers, transporting patients, and providing reading material. Volunteer Patient Advocates are specially trained to follow up on patient concerns. Call The Friends of Strong, the hospital's volunteer organization, at x5-2420 if you would like a visit from a volunteer advocate. We always need volunteers, too, so please consider donating your time.