Patients & Families

We Need Your Feedback

From preparing to come to the hospital to your discharge and transition out of the hospital, we are committed to your satisfaction and want to always provide the kind of experience that we would want for ourselves and our loved ones. Your input and feedback is critical in helping us improve our care and services.

After you're discharged, you may receive a patient experience survey in the mail. We want to make your experience the best it can be. After you are discharged, we hope that you will take the time to provide us with your feedback. We use our patients’ feedback to improve care to our patients and recognize staff.

We also invite you to contact our Patient and Family Relations department at:

601 Elmwood Avenue
Rochester, New York 14642
(585) 276-5827