Building the Skills to Serve

For Dr. Paola Moreno, dentistry has never been only about treating teeth – it has always been about improving lives.

Originally from Colombia, Moreno’s path has been guided by a commitment to service and creating lasting change, particularly for children and individuals with disabilities. Across four years of advanced training at EIOH, she found opportunities to not only strengthen her clinical skills, but also to develop a deeper understanding of how thoughtful, patient-centered care can reduce barriers and improve quality of life.

“My biggest fear is forgetting that life is about serving others,” she said. “I believe that purpose comes from making a positive impact, and I always want to stay grounded in empathy, compassion, and helping those around me.”

That perspective is part of what drew Moreno to Eastman’s Advanced Education in General Dentistry program. She was looking for rigorous clinical training but was equally drawn to the program’s philosophy of care.

“I chose Eastman because of its outstanding faculty and exceptional learning environment,” she said. “The program provides extensive exposure to complex cases, meaningful hands-on experience, and advanced technology that enhances both learning and patient care. Eastman’s strong focus on serving patients with disabilities is especially important to me, and the emphasis on a biopsychosocial approach to care aligns with my commitment to treating patients holistically.”

Following the completion of a two-year AEGD residency in 2024, Moreno expanded her training through a LEND fellowship before returning for an additional year of advanced general dentistry training. Together, these experiences helped her enhance her clinical skills with a broader understanding of patients’ social, behavioral, and developmental needs.

“I was also able to integrate my pediatric background into my training, strengthening my ability to provide comprehensive, patient-centered care across different age groups,” she said. “That was especially valuable in managing patients with diverse needs and adapting my approach to each clinical situation.”

Along the way, she gained confidence in clinical decision-making and managing complex cases through mentorship and hands-on experience.

“I especially valued the moments when we came together as a team to improve a patient’s quality of life, particularly for patients with special needs,” she said.

Beyond clinical training, Moreno also shared her work through poster and oral presentations on topics ranging from interdisciplinary care models to sickle cell disease, strengthening her ability to communicate across specialties and advocate for patient-centered care.

After graduation, Moreno plans to pursue a New York State Fellowship for Oral Health Disparities, where she hopes to continue developing clinically while focusing on improving access to care for underserved populations.

“I am especially interested in addressing barriers to oral health and promoting more equitable, patient-centered care,” she said.

The fellowship aligns with her long-term goal of working with diverse communities and advocating for people who may have limited access to dental services – continuing to build on the biopsychosocial model that has shaped her training.

But for Moreno, creating change extends far beyond the clinic. One day, she hopes to create a home for children in need – a place where they feel safe, supported, and loved.

“For me, making a difference in children’s lives and giving them a strong foundation is the most powerful gift of all,” she said.

Looking back, Moreno sees each experience – both challenging and rewarding – as part of a larger journey.

“We may not like every situation we face, but we learn, adapt, and grow through each of them. It’s the balance of different experiences that shapes who we are and helps us appreciate life more fully.”

As she looks ahead, she hopes to carry that mindset forward – staying open to learning, seeking guidance, embracing challenges, and recognizing that every experience – and every person – has something to teach.

Would you rather spend a day without your phone or without speaking?

Without my phone. I really value communication—I love to talk and express myself, and having a voice is very important to me. Being able to connect with others, share ideas, and build relationships means more to me than being connected through a device.

Favorite places in Rochester?

Rochester is a great place if you love nature—especially with all the lakes around. My favorite spots to visit are Letchworth State Park – known as the “Grand Canyon of the East” – perfect for a day trip, and Pane Vino on the River – a great place to eat with beautiful views of the Genesee River.

Last time you were in awe?

When my son was born.

What’s your guilty pleasure?

Coke Zero and banana split.

If you could change one thing about yourself, what would it be?

To have more of a filter when I speak. I value honesty and openness, but I am working on being more thoughtful with my words and considering how they may be received by others.

A person who has inspired you?

Dr. Jolanta Wadowska-Król. Her dedication to advocating for children affected by environmental health issues, despite significant challenges, is truly admirable. She demonstrated courage, compassion, and a deep commitment to serving vulnerable populations. Her work inspires me to use my skills to make a meaningful impact and to always prioritize the well-being of those in need.

Best advice you ever received?

“Never look back—not even to gain momentum.” It reminds me to keep moving forward with purpose, stay focused on my goals, and not dwell on the past.

If you could eat only one meal for the rest of your life, what would it be?

Breakfast