Thank you for choosing URMC Department of Otolaryngology (Ear, Nose & Throat). Our goal is to provide you and your family with medicine of the highest order. To make the best use of your time and our physicians we ask that you review the following information, and complete the appropriate forms listed below.
Office Hours and Availability
Our office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. We provide same-day urgent care appointments in our Clinton Woods office located at 2365 South Clinton Ave., Suite 200.
To schedule an urgent appointment, please have your primary care or referring physician call (585) 758-5700
What to Bring to Your Appointment
Please remember to bring your x-rays, CT or MRI scans, lab reports, and medical records with you if they have not already been sent to the office. If your visit requires a referral from your primary care physician, please remember to bring it along with your insurance and identification cards, and any applicable co-payment. Please arrive at the office 10 minutes prior to your appointment to complete your registration and insurance information. If you are a new patient, please bring your completed New Patient Questionnaire(s) with you.
Insurance or Payment Questions
We accept most major medical insurances. All co-pays will be collected on the day of service. For any services provided that are not covered by your insurer, payment is expected at the time of service. If you have questions about the health plans we accept or about our payment policies, please contact our office at (585) 758-5700.
If you would prefer to use a credit card to pay your bill, please use URMC's secure online payment option.
Please print and complete all of the following forms:
New patients of Dr. Sveta Karelsky or Dr. Brendan O'Brien at Highland Hospital should complete the following instead of the above paperwork:
New Sinus patients of Dr. Li-Xing Man should complete the following in addition to the above paperwork:
New Sleep Disorder patients of Dr. Sveta Karelsky should complete the following in addition to the above paperwork:
New Vertigo patients of Dr. Benjamin Crane should complete the following in addition to the above paperwork:
- Dr. Crane: Vertigo Dizziness Questionnaire
- Dr. Crane: Dizziness Handicap Inventory
- Information about VNG (Videonystagmography) Testing
New Vertigo patients of Dr. Paul Dutcher or Dr. John Wayman should complete the following in addition to the above paperwork:
If you or your child's doctor is recommending that you or your child be scheduled for testing of inhalant allergies, please print and complete all three of the the following forms:
If you or your child's doctor is recommending that you or your child be scheduled for surgery, please review the preoperative (before surgery) and post operative (after surgery) instructions before coming to your pre-op appointment. The following information is to help guide you through the surgical process.
Preoperative Instructions (Before Surgery)
If you or your child are scheduled for surgery at URMC Surgical Center at Sawgrass, please review this short video:
If you or your child are scheduled for surgery at Strong Memorial Hospital, please review one of these short videos:
- Preparing for Your Child's Surgery at Strong Memorial Hospital - Pediatric
- Preparing for Your Surgery at Strong Memorial Hospital - Adult
Postoperative Instructions (After Surgery)
- American Cancer Society
- American Tinnitus Association
- Cleft Palate Foundation
- Hearing Exchange
- Support for People with Oral and Head and Neck Cancer
- Tonsilloliths (Tonsil Stones) Forum
- The TMJ Association
URMC Surgery Center
180 Sawgrass Drive
Rochester, NY 14620
Strong Memorial Hospital
601 Elmwood Avenue
Rochester, NY 14642
1000 South Avenue
Rochester, NY 14620
Head & Neck Cancer Outreach
The Rochester chapter of Support for People with Oral, Head and Neck Cancer (SPOHNC), meets on the first Thursday of the month. offering information, support and encouragement to
newly diagnosed patients, survivors, family members and friends. For more information, please contact Sandra Sabatka at