Quality, Safety, & Service

Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

8/1/2013 | 0 comments

Say Cheese! I’m Your Nurse

Sometimes, it’s the little things that make a big splash—like 5-1600’s decision a couple years back to begin hanging nurses’ snapshots in patients’ rooms.

7/29/2013 | 0 comments

Thumbs Up: Strong Memorial Recognized as Surgical Care Quality Leader

Excellus BlueCross BlueShield recently awarded Strong Memorial Hospital a Certificate of Excellence for achieving the overall highest performance in complying with the Surgical Care Improvement Project measures for 2012.

6/4/2013 | 0 comments

Job-Specific ICARE Behaviors Crystallize

We continue our zealous work delivering the “ICARE experience” to patients, families and each other.

In fact, over the past several months, we’ve taken significant steps, meeting with distinct job families (e.g., providers, ambulatory patient representatives, nurses, pharmacy techs) and carefully voting on sets of concrete, job-specific behaviors that, done consistently, will deliver an exceptional experience not only to our patients and families but to employees, as well.

10/2/2012 | 0 comments

Helmets Protect Patients from Falls

With research showing that hospitalized patients are at least twice, possibly three times, as likely to fall as people in the general population, teams at Strong Memorial Hospital have been eagerly investigating fresh ways to keep patients safe.

5/1/2012 | 0 comments
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About the Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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