Quality, Safety, & Service

For Nurses, Many Hands (and a Single Handoff Tool) Make Safe Work

There’s no arguing that a big job whose tasks are divvied up among many people goes faster than if one person tackles it. But making the pieces of those tasks come back together unruffled can be tricky when they’re complex, as health issues often are. As of March, nurses at UR Medicine’s Strong Memorial and Highland Hospitals added a handoff tool in eRecord to their proverbial tool belts. The tool aggregates vital patient info--snapping together the pieces of her story for a clean handoff.

5/19/2014 | 0 comments

URMC Team Helps Nursing Home Referrals Go Electronic, Makes Relics of Fax Machines

It’s electric! Boogie woogie. Over the past year or so, a pioneering team made up of staff from Strong Memorial Hospital, Highland Hospital, Highlands at Brighton, Highlands Living Center, and ePartner planned and implemented the capability to refer patients electronically to nursing homes across Monroe County. Talk about an “Electric Slide”!

1/9/2014 | 0 comments

‘UPP’ and Running: Care Improvement Program Melds URMC’s Biggest Priorities

Just a month ago, Strong Memorial Hospital rolled out the “Unit-based Performance Program” (UPP), a major initiative that will—by braiding the three together—help inpatient units better coordinate their improvement efforts around 1) patient safety, 2) the ICARE experience, and 3) operational efficiency.

10/23/2013 | 0 comments

Scores Prove: Hospitalists Paving Way for Better Patient Experience

As chief of URMC’s Division of Hospital Medicine, Andrew Rudmann, M.D., and fellow hospitalists are looking to make the hospital more intelligible, and a little smaller. Their techniques—handing business cards to patients, calling home to “check up” after they’ve left— are certainly creative. More importantly, they’re working.

9/13/2013 | 0 comments

Rapid Response Team Intervenes Before Situations Warrant ‘Code Level’ Care

Over time, most caregivers develop a sort of sixth sense—a trained ability to notice subtle clues and anticipate when a patient might heading for a dangerous turn. And it’s Mark Ott’s job, as he heads up Strong Memorial’s Adult Rapid Response Team, to help staff hone that instinct.

8/1/2013 | 0 comments
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About the Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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