Quality, Safety, & Service

URMC Team Helps Nursing Home Referrals Go Electronic, Makes Relics of Fax Machines

It’s electric! Boogie woogie. Over the past year or so, a pioneering team made up of staff from Strong Memorial Hospital, Highland Hospital, Highlands at Brighton, Highlands Living Center, and ePartner planned and implemented the capability to refer patients electronically to nursing homes across Monroe County. Talk about an “Electric Slide”!

1/9/2014 | 0 comments

Curbing Readmissions: Tricky Business, but URMC Named ‘Top Performer’

When it comes to the thorny problem of cutting hospital readmissions rates, a new report cites URMC as a top performer. In early October, leaders from “Best Practices for Better Care”—a patient quality- and safety-improvement initiative quarterbacked by both the University HealthSystem Consortium and the Association of American Medical Colleges—reached out, asking URMC leaders to spill their secrets for success.

10/11/2013 | 0 comments

New ‘Virtual Care Center’ Choreographs Post-Discharge Care

As hospitals around the country work hard at winnowing down readmission rates, a new grant from the Greater Rochester Health Foundation will give URMC’s Strong Memorial Hospital the chance to try a fresh approach: A “virtual care center.”

8/7/2013 | 0 comments

Leadership-Staff Retreat Offers Big-Picture Perspective

It was only 7:30 a.m., but the room was already pulsing with Black Eyed Peas’ ballad "I Gotta Feeling” as staff sipped coffee and scribbled down answers to trivia questions, eagerly awaiting the start of Strong Memorial’s first ever cross-disciplinary retreat with hospital leadership.

12/1/2011 | 0 comments

About The Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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