Telelactation Services

At-Home Support from Lactation Medicine Experts

Telelactation services allow lactating parents and their children to receive expert infant feeding support from home through secure video visits with our lactation medicine specialists. From milk supply concerns to complex breastfeeding conditions, our team provides evidence-based care tailored to your family’s needs.

Schedule a Telelactation Appointment

Schedule Online    Call (585) 276-MILK (6455)

Telelactation appointments are available to patients who are physically located in New York State at the time of their visit. Patients may live in any state, but they must be in New York during the telehealth appointment.You do not need to be an established patient to schedule a virtual lactation consultation.

What We Offer

Morning appointments are available with physicians, midwives, and nurse practitioners who specialize in lactation medicine and can evaluate medical concerns, prescribe medications when needed, and manage complex breastfeeding conditions.

Evening and weekend appointments are available with certified lactation consultants (nurses) for expert feeding guidance and support.

Our telehealth team specializes in:

• Prenatal consultations
• Problems with pumping
• Engorgement
• Nipple pain
• Medication safety with lactation
• Mastitis or recurrent clogged ducts
• Low milk supply or oversupply

• Induced and co-lactation
• Returning to work while breastfeeding or pumping
• Family planning and breastfeeding
• Premature and/or high-risk birth
• Tandem feeding
• Weaning
• Introducing complementary foods

If you are concerned about your latch or baby’s tongue tie, please watch our educational video on our Tongue Tie page to learn more.

For prescription questions or other medical concerns, schedule a morning appointment with a lactation medicine provider. Our telehealth team can also arrange in person evaluation, if needed.

Preparing for Your Telelactation Appointment

To make the most of your virtual lactation visit:

• Have your baby with you if you would like help with latching or feeding.
• Keep breast pump and supplies nearby if you have concerns about pumping or milk supply.
• Have pumped milk or formula available if your baby uses it.
• If you have a skin or nipple concern, it can be helpful to take a picture on your phone for your provider to review.

Our Approach

Every family is valued and respected in their individuality. Every staff member has committed to providing evidence-based and respectful care to our LGBTQI+ patients.

Breastfeeding can feel private and is sometimes uncomfortable to do in front of others. We welcome you to bring a support person into your virtual appointment.

Patients with larger bodies can feel uncomfortable in healthcare environments because of bias and over emphasis on weight loss. Our staff is trained and welcoming to patients of all body types.