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Golisano Children's Hospital / CARES Center / Complex Care Program


Complex Care Program

The mission of the Pediatric Complex Care Program is to provide telemedicine-based care management and clinical services for medically complex children.

Our Services

Our team will help you manage your child's medical needs. They will help:

  • Advocate for your child’s healthcare needs
  • Help coordinate care when your child is admitted to the hospital
  • Assist with a smooth transition from hospital to home
  • Coordinate and schedule outpatient visits, including transportation
  • Connect with your child when you are at home to assess the needs outside the hospital
  • Be available between visits with your primary care team to answer questions and address coordination issues
  • Improve communication with your child’s healthcare providers

Role of Your Care Coordinator

A care coordinator is a trained health professional that helps manage your child's care. The care manger will help with:

  • Setting up many appointments for the same day
  • Scheduling transportation
  • Providing resources in your community
  • Assisting and completing relevant paperwork
  • Help obtain insurance through the New York State of Health Marketplace