Complex Care Program

The mission of the Pediatric Complex Care Program is to provide telemedicine-based care management and clinical services for medically complex children.

Our Services

Our team will help you manage your child's medical needs. They will help:

• Advocate for your child’s healthcare needs
• Help coordinate care when your child is admitted to the hospital
• Assist with a smooth transition from hospital to home
• Coordinate and schedule outpatient visits, including transportation
• Connect with your child when you are at home to assess the needs outside the hospital
• Be available between visits with your primary care team to answer questions and address coordination issues
• Improve communication with your child’s healthcare providers

Role of Your Care Coordinator

A care coordinator is a trained health professional that helps manage your child's care. The care manger will help with:

• Setting up many appointments for the same day
• Scheduling transportation
• Providing resources in your community
• Assisting and completing relevant paperwork
• Help obtain insurance through the New York State of Health Marketplace