URMC / Flaum Eye Institute / Visionary Eye Associates / Frequently Asked Questions Frequently Asked Questions Q. Do I need to re-schedule an appointment that I have already made? A. No. Our staff is converting all appointments scheduled through Visionary Eye Associates into the the Flaum Eye Institute / UR Medicine system. At the time of check-in, you may be asked to verify some simple demographic information. You are welcome to call either the Brighton, Webster or main office to verify any appointments with us. Q. How do I contact the office? A. You may still call either location 585-271-2990 (Brighton) or 585-671-3300 (Webster). Dr. Ryan and Dr. DePaolis will still maintain their emergency after hours paging service at 585-754-5525. Calls about scheduling issues can also be directed to our main campus number at 585-273-3937. Q. Where is the new Brighton office? A. It is literally next to our former Brighton location at 1701 Lac De Ville Boulevard, right at the corner of Lac De Ville and Rue De Ville. Q. What will happen to my medical record? A. Your current medical record will remain the property of Visionary Eye Associates until October 31, 2018 when it will belong to the University of Rochester Flaum Eye Institute. All your visit information from now on will be entered into a new medical record that is part of UR Medicine. If you currently use UR Medicine providers or their affiliates, your eye record will be visible to them, and your records from your non-eye care providers will be visible to the Flaum Eye Institute. Q.Is my medical information secure? A. UR Medicine maintains the highest level of medical record security in accordance with the Health Information Patient Privacy Act (HIPPA). Q. Will billing change? A. Billing should remain consistent with what you are presently used to. If your current medical plan requires certain deductibles to be met before co-insurance kicks in, you will be balance billed just as in the past. However, your bill will come from UR Medicine instead of Visionary Eye Associates. Billing Questions can be directed to 585-273-3937. Q. Will fees change? A. In general, co-pays and non-insurance covered fees will remain the same. Certain charges, such as contact lens fitting fees may be adjusted so that they are consistent across all of our locations. Q. If I was referred to a specialty provider outside of Visionary Eye Associates, may I continue to see them and still see Dr. Ryan or Dr. DePaolis? A. Of course. Our intent is not to come between current medical relationships that you have. For new specialty referrals, you will be referred to a UR Medicine Flaum Eye Institute provider - many of them may see you in the office where you see Dr. Ryan or Dr. DePaolis. Our specialists are among the most highly trained in the region and several of them have been selected to Best Doctors in America. If you are referred, rest assured, you are in expert hands that have the trust and confidence of Dr. Ryan and Dr. DePaolis. Q. Do you accept my insurance? A. We accept most insurance plans which means you will be covered in all of our offices. Since we pre-verify all patients prior to their appointments with us, we may call you ahead of your visit if it appears that a gap exists. Dr. Ryan and Dr. DePaolis will continue to accept Eyemed's third party vision benefit (for services such as optical). At the moment, we regret that we cannot submit claims on your behalf to Vision Services Providers (VSP). We have made numerous attempts to join their plan on your behalf, but we have been unsuccessful. If you have VSP, you may self-submit claims for reimbursement to them at the out-of-network rates. For more information please call our offices to discuss options. Q. Are there changes to the optical shops? A. There will be few changes to our optical departments. All warranties on frame and lenses remain in force. Q. May I continue to order my contact lenses online? A. We will continue to maintain the Visionary Eye Associate's Web site for ordering contact lenses on line.