Patient Care

COVID-19 Compels Changes to Access at Strong Memorial, Highland Hospitals

Mar. 13, 2020

Visitor Restrictions for Inpatient Units

Following guidelines issued by the Monroe County Department of Public Health and endorsed by our hospitals, both Strong Memorial and Highland have changed guidelines for patient visits and access to their campuses.

One visitor at a time will be allowed with each patient on inpatient units; this includes inpatient rooms in the Wilmot Cancer Center. At Golisano Children’s Hospital, two designated guardians will be allowed per inpatient. All visitors will be required to answer health questions.The hospitals also will limit the number of people allowed in the main lobby and family waiting areas.

“We must take action to halt potential spread of this new virus by limiting the number of visitors allowed in our patient areas,” explains a letter being sent to hospital patients. “We understand the desire to be with loved ones—particularly new moms and infants—and the benefits your presence and support contribute towards healing. We apologize for the inconvenience and disappointment this causes and will return to regular visiting practices as soon as it is deemed safe to do so.”

Visitor Access at SMH

Starting at 8 tonight, visitors must use the following entrances at SMH:


  • Main Lobby entrance (open 24/7)
  • First floor garage entryway (5 a.m. to 8 p.m.)
  • Golisano Children’s Hospital & Wilmot Cancer Center main entrances (6:30 a.m. to 7 p.m.)

Outpatients with scheduled appointments at Flaum Eye Institute, the Mental Health & Wellness center and Eastman Dental Center may use entrances to those clinics. Other Medical Center entrances will be available for employees with UR identification badges.

Visitor Access at Highland Hospital

Starting at 8 tonight, visitors must use the following entrances at Highland Highland:


  • Main Lobby/ED Entrance (open 24/7)
  • North Lot Entrance (Monday through Friday, 6 a.m. to 6 p.m.)