Visiting Hours and Policies

General Visitation Policy

  • Parents are welcome to visit 24 hours a day.
  • Visiting hours for all other visitors are from 11:00 a.m. to 8:00 p.m.
  • Your child may have up to four visitors at a time, including family members. Children under 16 years of age must be accompanied by a parent.
  • All visitors under the age of 16 must be with an adult. Children under the age of 12 are allowed on the unit with the permission of the charge nurse.
  • One parent or adult relative over the age of 18 years may stay overnight in the patient room. The Ronald McDonald House is also available for overnight accommodations; please discuss with your nurse or social worker any special arrangements your family may need.
  • There may be a time when visiting hours are modified to meet your child's care needs.
  • Your family and friends may visit with your child in his or her room or the Ronald McDonald room (located in the main hallway of the 4th floor). Please check with your nurse before leaving the unit.
  • Please be considerate of the rights of all of our patients and hospital staff by treating them with courtesy and respect. Also, please assist with the control of noise and the number of visitors in order to keep the unit comfortable for all.
  • Even then we do our best to accommodate requests for private rooms. Children who are in need of "isolation" are given preference to single rooms. We strive for the best care for all of our children.

Pediatric Intensive Care Unit (PICU) Visitation Policy

  • Parents or guardians may visit 24 hours a day.
  • Siblings are welcome to visit the PICU during regular visiting hours, as long as they don’t have colds, fever or other illnesses. Children under the age of 5 years old are permitted to visit only if they are siblings of the patient and their immunizations are up to date. Immunization records may be faxed to the unit (fax number: 585-273-1249) before they visit.
  • All visitors must stop at the reception desk before entering the unit. They will contact the patient's nurse to make sure there are no procedures occurring in the room.
  • Only four visitors are allowed to be in the child's room at one time.
  • Visitors should wait in the PICU/PCCC family lounge.
  • We ask that every visitor wash their hands when entering and leaving the patient's room. Hand washing is the single most important factor to prevent the spread of infection.

Neonatal Intensive Care Unit (NICU) Visitation Policy

To promote family-centered care of infants in the NICU, families have the opportunity to spend time with their babies under the established NICU Visitation Policy.


Parents are welcome in the NICU 24 hours a day.  ID bands with your child’s name must be worn.  Lockers are available for parent belongings.

Parents are encouraged to stay for medical rounds and nursing change of shift report; however, any grandparents or support people with them must leave the room at these times.

In order to protect and respect the privacy of all our patients, we request that parents remain at their infant’s bedside when in the NICU.  Although parents will meet other families during their stay, visiting with these families will need to take place outside of the patient care pods (i.e. NICU waiting room).


Grandparents are welcome in the unit 22 hours a day.  We ask that grandparents vacate the NICU from 6:45am-7:45am and 6:45pm-7:45pm. 


Brothers and sisters over 3 years of age may spend time in the NICU.  Siblings age 3-5 years, those not yet in school, and those who are home schooled must present proof of current immunizations prior to their first visit.  A health screening form must be completed for each sibling for every visit.  Siblings are permitted in the NICU from 11:00am – 6:45pm and 7:45pm – 9:00pm, 7 days a week. 

Other Visitors

Two extended support people over 14 years of age can visit each day.  Visitation hours for extended support people are 11:00am – 6:45pm and 7:45pm – 9:00pm.  Parents must accompany these extended support people on NICU visits.

Important Information for Anyone Spending TIme in the NICU

  •  All family and visitors must sign in with the secretary before proceeding into the unit.
  •  All family and visitors must perform a 3-minute scrub before entering the NICU.
  • Visitors who have colds, coughs, vomiting, diarrhea, fever, or other infections may not visit. People with active cold sores must speak with the charge nurse prior to visitation.  The NICU visitation policy may be amended during seasonal flu epidemics or for concerns within the Rochester community.
  • Only 3 adults may stay at the bedside at any time.
  • At all times, the medical and nursing staff reserve the right to ask family and visitors to leave if the need arises.
  • Any exceptions to the NICU Visitation Policy will be approved by the NICU social workers or NICU nursing leadership.