Nursing Practice Environment Caregiving in a Compassionate Professional Way At Highland Hospital, our guiding principle is to give care to patients in a compassionate, professional way. Caregivers, staff and administration work together as a team to achieve this goal. Every nurse wants to provide a patient with the best possible care, but at Highland we go one step further to insure that each patient is treated with genuine warmth and caring thoughtfulness. We allow the extra time to talk to patients to help them through their experience. Participation Collaboration and the open exchange of ideas are key elements of the Highland approach to creating a medical environment of caring and excellence. We work together to find solutions to problems and challenges as they arise. Participation is fostered through hospital committees such as the Board of Professional Nurses, the Employee Recognition Committee, the Clinical Ladder Advancement Program and staff meetings with the Vice President for Patient Care Services. Patient and Family Centered Care (PFCC) The structure of the delivery model places all members of the care team in direct contact with the patient, collaborating with one another to provide exemplary patient and family centered care. The Registered Nurse is the leader of the direct care team, which includes Licensed Practical Nurses, Patient Care Technicians and Patient Service Associates. With the patient and family at the epicenter of this evolving model, the direct care team establishes collaborative, interdisciplinary relationships with Social Workers, Medical Providers, Dieticians, Pharmacists, Rehabilitation Therapists, Nurse Case Managers, Advanced Practice Nurses/Case Managers, Respiratory Therapists, Radiology Technicians, Lab Technicians, and Clinical/Ancillary/Administrative Support staff to facilitate a safe and effective plan of care.