Patient & Visitor Information

Visiting Highland

Family and friends provide important emotional support to patients and are valued partners in our care team. That’s why Highland Hospital encourages the presence and participation of families, other partners, and visitors in our patients’ care.

Open, Flexible Visiting Hours

Highland has open visiting hours: visitors are welcome 24 hours per day, 7 days per week.

We strive to balance open visitation with our patients’ needs for a quiet, restful and safe environment. For the well-being of our patients, there may be times when we need to temporarily limit visitation, and when these situations occur, we will fully inform patients and their loved ones. We will work with you to come up with a visitation plan that best meets your needs.

Our Guidelines

Patients have the right to choose to accept visitors, and to determine who they view as “family.” Any limits placed on visitation are based on the patient’s medical condition and the condition of any roommates or other patients in the area.  Any limitations to visitation will be fully explained to all family, support partners and visitors. Visitation may be limited or restricted for the following reasons:

  • The patient has chosen not to receive visitors
  • There is risk of infection, causing a safety concern for the visitor or other patients
  • When visitation interferes with imminent patient care needs
  • When visitation conflicts with the well-being of a roommate including the need for privacy and rest.
  • When the number of visitors or the nature of the visitor activity poses an impediment to a respectful and safe environment for other patients, families, visitors, or staff.

Maternity Patients

We encourage patient’s family members and friends to take part in the birthing experience in our spacious Family Maternity Center. The number of visitors allowed during labor varies with each situation and is determined by the health care providers in collaboration with the patient. Visitors may also wait in the family waiting room or the balcony waiting area. Children under the age of 12 must be accompanied and supervised by a responsible adult, other than the patient.

Guarded Patients and Hospice Patients

For patients with a condition identified as "guarded" outside the Intensive Care Unit, and for hospice patients, 24-hour visitation privileges are permitted.

Intensive Care Patients

Visiting hours in the Intensive Care Unit (ICU) are open, yet for the safety and well-being of our patients, guidelines may differ from other areas. Please check with the ICU nursing staff for specific information. We ask visitors to refrain from bringing flowers or fruit to patients in the ICU.

Overnight Visits

One family member, support partner, or visitor may stay overnight with the patient in the patient room unless the presence will impact upon the need for privacy and rest of a roommate or other patients on the nursing unit. The nursing staff will determine the needs of all patients when making arrangements and allowances for overnight presence. If you are unable to stay in the patient's room, the nursing staff can direct you to the nearest waiting area.

 

For Patients & Visitors

Patient Relations

For Patient Information

  • Call: (585) 341-6870

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