Quality, Safety, & Service

In Search of Silence: Noise Reduction Efforts Afoot

Simon and Garfunkel’s “The Sound of Silence” was extremely popular in the mid-1960s--in fact, the song was arguably one of the most iconic of its generation. Today, for hospitals across the country, the “sounds of silence” are just as momentous--they’re one of the figurative gold standards caregivers chase in the quest to achieve higher levels of patient satisfaction.

3/1/2012 | 0 comments

Leadership-Staff Retreat Offers Big-Picture Perspective

It was only 7:30 a.m., but the room was already pulsing with Black Eyed Peas’ ballad "I Gotta Feeling” as staff sipped coffee and scribbled down answers to trivia questions, eagerly awaiting the start of Strong Memorial’s first ever cross-disciplinary retreat with hospital leadership.

12/1/2011 | 0 comments

Accidental Exposures Call for Swift Action

“Mine was a freak accident that could happen to anyone.” Humbling words from a distinguished researcher whose resume boasts three patents, the directorship of two prominent URMC centers (the James P. Wilmot Cancer Center, and the Center on Aging), more than 100 scientific articles and three books.

9/1/2011 | 0 comments

New 'Global' Behaviors for Living Out Patient- and Family-Centered Care

Anyone who’s had a loved one in the hospital knows that seemingly small behaviors — like caregivers introducing themselves, smiling, and making eye contact — have the power to transform an entire experience. Appreciating that such simple behavior can have tremendous impact, as an institution we’re putting new emphasis around living out our ICARE values of integrity, compassion, accountability, respect and excellence.

7/14/2011 | 0 comments

Hospitals Strive for ‘Safe Transitions’ Home

Hospitalized patients pine for the comforts of home — but staying home after discharge proves elusive for many.

1/7/2011 | 0 comments
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About the Blog

Striving to be Ever Better

We refuse to settle.

As a medical center, no work is more important to us than earning the trust of our patients, their families, and the providers who refer them to us. Here, we chronicle our relentless pursuit of improvement: safer medicine, higher-quality care, and the best possible experience.

Ever Better is always on the lookout for story possibilities. Please send your improvement, safety, and quality-related suggestions to Kate Krueger or Jennifer Fortin, and we'll be happy to consider them.


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