Healthy Living

Virtual Urgent Care: What to Expect at Every Step

Apr. 9, 2024

Virtual Urgent Care offers a convenient way to receive medical attention without leaving your home. Here’s what you can expect at each step of the process:

What Is Virtual Urgent Care?

Virtual Urgent Care provides online appointments that can replace in-person visits for various common medical conditions, minor illnesses, and injuries, including:

Abdominal pain
Bronchitis
Common cold
COVID-19
Diarrhea
Fever
Nausea
Pink Eye /Conjunctivitis
Poison ivy
Rash
Tick bites
Urinary tract infections
Vomiting

These services are available to patients in New York state or Florida.

When to Use Virtual Urgent Care

Virtual Urgent Care is suitable for non-emergency conditions. If you’re experiencing serious symptoms like a broken bone, chest pain, or difficulty breathing, please visit an emergency room immediately.

With the press of a few buttons, you can connect with local health care experts you trust at one of the region’s top-ranked hospitals. Our UR Medicine team includes access to providers who are on staff to meet your needs, delivering world-class care from a health care network powered by an academic research center.

How to Get Started

To connect with Virtual Urgent Care, you will need a desktop or laptop computer, a tablet, or a smartphone, along with a stable internet connection.

Log in to the Video Visits site.
Click on “Start a Video Visit now."
Scroll down to “Get Started."
Select your state and click on the “Go” button.

Registration and Sign In

New users:

Select the “Register” option.
Create a password for future visits.
Agree to the terms of service.
Click “Create Account.”

Returning Users:

Note: This service does not link to your MyChart account. You’ll need a separate login for Virtual Urgent Care visits.

Providing Your Information

After signing in, you’ll be prompted to:

Specify if the visit is for you or someone else.
Provide the full name, address, and date of birth of the person receiving care.
Describe the reason for your appointment and your symptoms.

Payment Options

On the payment page, choose your preferred method:

Insurance:

Enter your insurance provider’s name and member ID number.
Specify if you’re the policyholder.

Credit Card:

Provide your credit card number, expiration date, CVC, and zip code.

Final Review

On the “Almost Done” page:

• Review your information for accuracy.

• Confirm consent for treatment.

• Acknowledge financial responsibility for the appointment.

That’s it! You will then choose “Enter Waiting Room” to get to the digital waiting room on the next page. Wait times for Virtual Urgent Care average 15 minutes or less. Be sure to keep the window open while you wait.

During your visit, your provider will discuss symptoms with you as well as a treatment plan. He or she will also prescribe medications that you may need.