Virtual Urgent Care
Cold, Flu and RSV Season
Feeling sick? Find out what's going around, what your symptoms could mean, and the right place to seek care.
When you’re feeling sick, getting care should be simple. Virtual Urgent Care at URochester Medicine connects you with our experts by video for common illnesses and concerns, including colds, coughs, headaches, and rashes. Get your symptoms evaluated and a treatment plan from your phone, tablet, or computer.
Available seven days a week for patients over age 5 in New York State and Florida.
3 Easy Steps to Virtual Urgent Care
- Sign up: Enter your information and symptoms using your phone, computer, or tablet.
- Meet online: Our medical provider will evaluate your symptoms during the video call.
- Review your care plan: See your plan in your MyChart account.
Hours
Monday through Friday: 7 a.m.–7 p.m.
Weekends: 8 a.m.–12 p.m. & 12:30–4:30 p.m.
Holidays: 8 a.m.–12 p.m. & 12:30–4:30 p.m.
Device Requirements
Supported
Windows: Chrome, Edge, Firefox
Mac: Chrome, Edge, Firefox, Safari
Android: Chrome, Firefox
iOS: Safari
Not Supported
Windows: Safari
Mac: Opera
Android: Safari
iOS: Chrome, Firefox
Flu Symptoms? Get the care you need from home.
If you have flu-like symptoms, an at-home test may be the first step to getting the care you need. Your Virtual Urgent Care provider can review your at-home flu, COVID-19, or RSV test results and determine next steps for treatment.
Virtual Urgent Care vs. In-Person Urgent Care
| Virtual Urgent Care | In-Person Urgent Care | |
|---|---|---|
| What's going on? | You have symptoms that can be evaluated by video, like a cold, cough, pink eye, allergies, a headache, or some urinary symptoms. | You have symptoms or a minor injury that require testing, imaging, or need in-person evaluation like ear pain, possible strep throat, a deep cut, or a sprain. |
| What can you expect? | Discuss your symptoms with a URochester Medicine provider by video and get a treatment plan. If you need in-person care, they’ll explain your next steps. | Meet with one of our experts who can examine you and recommend treatment, order testing, and prescribe medications. |
| Where do you get care? | From your phone, tablet, or computer. | At one of our 20 urgent care locations. Find one close to you and use the On My Way feature to let them know you're coming. |
Still not sure? Use our Symptom Guide to help choose the right level of care.
Virtual Urgent Care for Kids
Virtual Urgent Care is available for children over the age of 5 with certain illnesses and minor health concerns. Common pediatric conditions that may be treated through Virtual Urgent Care include:
- Cough
- Nausea and vomiting
- Pink eye and other eye irritation
- Eczema and certain rashes
- Poison ivy
Frequently Asked Questions
The URochester Medicine Digital Health Team is available seven days a week to provide quick care for non-urgent health concerns via a live video chat.
Once you’ve filled out your information, you’ll enter a waiting room while we identify the best URochester Medicine Digital Health provider available. The provider will join the video visit, discuss your symptoms with you and provide a treatment plan.
If the provider determines medication necessary for your treatment, they may place a prescription.
Virtual Urgent Care is available Monday through Friday from 7 a.m.–7 p.m., and weekends from 8 a.m.–12 p.m. & 12:30–4:30 p.m. Virtual Urgent Care is not available outside of the scheduled hours or if wait times are greater than 2 hours.
If you prefer to schedule an appointment with your PCP, you may do that through MyChart or by calling the office. If your needs are more urgent, you should call your doctor’s office or visit an urgent care center. If you’re experiencing a medical emergency, call 911.
Virtual Urgent Care may be a good option for common illnesses and minor health concerns that can be evaluated by video, like colds, coughs, or stomach bugs. Check the Symptom Guide if you are unsure where to go.
Anyone over the age of 5 living in New York State or Florida can use Virtual Urgent Care.
Please Note: If you are seeking care for your Worker’s Compensation, Motor Vehicle, or Veteran’s Association concerns, please contact your Primary Care Provider’s office.
Yes. Virtual Urgent Care is available to eligible patients over age 5 in New York State and Florida. Certain common childhood illnesses and skin conditions may be evaluated by video.
Virtual Urgent Care uses a video visit to evaluate symptoms that can be assessed remotely. In-person urgent care is needed for hands-on examination, testing, imaging, or treatment that cannot be provided virtually.
Wait times vary based on demand and provider availability. After you submit your information, you may need to wait before a provider joins your video visit. Check the estimated wait time above before starting your visit.
If you prefer to self-pay and are not on Medicare or Medicaid, a $90 fee will be charged to your credit card. If billed through your insurance, it is subject to a copayment or deductible. If you have Medicare or Medicaid insurance, unfortunately self-pay is not an option.
No. Virtual Urgent Care is intended for only non-emergency health concerns. Call 911 if you are experiencing serious or potentially life-threatening symptoms.
You can use a supported smartphone, tablet, or computer with a compatible browser. Browser support varies by device and operating system.
Desktop Browser Requirements
Browser | Status |
| Windows | |
| Chrome Desktop | Supported |
| Edge Desktop (Edge 87+) | Supported |
| Firefox Desktop | Supported |
| Safari Desktop | Not Supported |
| MacOS | |
| Chrome Desktop | Supported |
| Edge Desktop (Edge 87+) | Supported |
| Firefox Desktop | Supported |
| Safari Desktop | Supported |
| Opera Desktop | Not Supported |
| Other Browsers | |
| Vivaldi | Not Supported |
| Brave | Not Supported |
Mobile Browser Requirements
| Browser | Status |
| Android | |
| Chrome Mobile | Supported |
| Firefox Mobile | Supported |
| Safari Mobile | Not Supported |
| iOS | |
| Safari Mobile | Supported |
| Chrome Mobile | Not Supported |
| Firefox Mobile | Not Supported |