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URMC Response to CrowdStrike Software Issue

Saturday, July 20: All UR Medicine facilities are open as scheduled and providing safe patient care, with a goal to return all clinical services to full efficiency by early next week.

Patients: click here for more information. Faculty/Staff: click here for information.

Get Care Now

Get the Care You and Your Family Need

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Virtual Urgent Care

Virtual Urgent Care is a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.

Serious and acute conditions like chest pain, fainting, difficulty breathing, severe allergic reactions and new musculoskeletal injuries should be seen at your nearest emergency room.

Primary Care

Keeping you healthy and providing chronic and acute care

Monday to Friday, 8 a.m.–5 p.m.

Find a Primary Care Provider

Current patients can schedule directly through MyChart


Virtual Care

Virtual Urgent Care visits for minor illnesses and injuries

Monday to Friday, 7 a.m.–8 p.m.
Weekends, 8 a.m.–12 p.m. & 12:30–4:30 p.m.
Weekday Holidays, 7 a.m.–12 p.m. & 12:30–8 p.m.

Average Wait Time: 5-15 minutes

Start Your Video Visit Now


Urgent Care

In-person, walk-in care for non-emergency injuries and illnesses

Hours vary by location

View Urgent Care Locations


Emergency Care

For life-threatening injuries

24/7 care at 9 locations

View Locations


Laboratory Services

UR Medicine has over 40 patient service centers in the region

Hours vary by location

View Lab Locations


Imaging Services

We provide a full range of diagnostic and therapeutic imaging. Many imaging procedures can be scheduled via MyChart.

Hours vary by location

View Imaging Locations


Emergency Mental Health Care

If you or someone you care about is having a mental health emergency of self-harm or of harming others, call 988 immediately. For other urgent mental health crises, call our Crisis Call Line at (585) 275-8686 for 24/7 support. Learn more about Mental Health Emergency Services.

Not sure where to go based on your symptoms?

Symptom Guide

Stay Healthy

4 steps to help keep you healthy, find the care you need, and minimize your risk of long waits or delays.

Consider New Options

If it's something minor, consider virtual care options that can save you a trip and time. If you need an in-person exam, there are Urgent Care locations all over the area, most with evening and weekend hours.

If you are experiencing mental or emotional stress, call our Crisis Call Line at (585) 275-8686 or 988.

Seek Care Early

Even if you have mild symptoms, get care now so your condition doesn’t worsen to the point where the emergency room is your only option.

Get Vaccinated

Get your flu shot, and if you are eligible, your COVID vaccine or booster. The flu is back, and this year’s strain is more likely to result in serious illness.

Visit the ER Only for Emergencies

If it's something that threatens your life or limb, go to the emergency room. If not, call your primary care physician, go to Urgent Care or seek care online.

Cartoon hand holding a mobile phone with a doctor on the screen

Get Started With MyChart

MyChart, the UR Medicine online patient portal, is a 24/7 secure tool that helps you to access and manage your medical care.

Download the MyURMedicine App on the App Store or Google Play.