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Symptom Guide

When you need medical attention, knowing where to go for health care can help you save timeā€”and help assure you'll get the care you need. You may choose care from your primary care provider (PCP), a video visit, urgent care, or emergency room, depending on your situation. Here are tips to help you choose where to go for care.

If you are experiencing mental or emotional stress, call our Crisis Call Line at (585) 275-8686 or 988.

* indicates Pediatric conditions treated by On-Demand Video Visits

ConditionEmergency RoomUrgent CarePrimary CareOn-Demand Video VisitMental Health Crisis Services
Abdominal pain (moderate)
XXX
Abdominal pain (severe)X



Allergies

X  X *

Allergic reaction (hard to breathe)X



Asthma attack (inhaler not working)X



Asthma attack (inhaler is working)
XXX
Back pain
XXX
Bed Bugs/Scabies



   X *

Bleeding that won't stop/deep cutXX


Bleeding (minor cuts)
XX

Broken bone
XX

Broken bones - large and/or serious breaksX



Bronchitis
XXX
Burns (minor)
XXX
Burns (severe)
X



Chest painX



ChokingX



Chronic condition care

X

Confusion/change in mental stateX



Congestion

XX
Colds
XXX
Cold sore

XX
Cough
XX  X *

Coughing or throwing up bloodX



Dehydration
X


Diarrhea
XX  X *

DizzinessXXX

Ear pain/ear infection
XX

Eczema

X  X *

Emotional or behavioral difficulty



X
Eye infection/irritation
XXX
Fainting/passing outX



Fall with multiple injuriesX



Fever
XXX
Fever in children less than 2 months oldX



Fever over 104 (adult)X



Flu
XXX
Fungal skin conditions



  X *

Headache (moderate)
XXX
Headache (severe)X



Hearing lossXX


Hives
XXX
Insect stings and bites
XXX
Laryngitis

XX
Loss of consciousnessX



Mental health concerns



X
Minor head injury
X


Minor falls
XX

Motion sickness

X  X *

Motor vehicle accident (high speed)X



Motor vehicle accident (low speed)

XX

Motor vehicle accident (pedestrian struck)
X



Nausea
XX X *

Pink eye
XX X *

Poison ivy

X X *

PoisoningX



Rapid mood swings



X
Rashes with fever
XXX
Rashes without fever

XX
Respiratory infection
XXX
Seizure with no historyX



Seizure with a known history

X

Shortness of breathXXXX
Sinus pain/infection
XXX
Sore throat
XXX
Sprains/strains
XX

Stroke symptomsX



Stomach pain (minor)
XX  X *

Stomach pain (severe)X



Styes

XX
Tick bite
XXX
Traumatic injuryX



Travel health

X  X *

Upper respiratory infection
XXX
Upset stomach

XX
Urinary tract infection
XXX
Visual disturbanceX



Vomiting
XX  X *

Well Child with skin issued (e.g., minor burn, warts, etc.)



  X *