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Symptom Guide

When you need medical attention, knowing where to go for health care can help you save time—and help assure you'll get the care you need. You may choose care from your primary care provider (PCP), a video visit, urgent care, or emergency room, depending on your situation. Here are tips to help you choose where to go for care.

If you are experiencing mental or emotional stress, call our Crisis Call Line at (585) 275-8686 or 988.

* indicates Pediatric conditions treated by Virtual Urgent Care

Where to Go for Care

Compare which care settings typically handle each condition: Emergency Room, Urgent Care, Primary Care, Virtual Urgent Care, and Mental Health Crisis Services.
Condition	Emergency Room	Urgent Care	Primary Care	Virtual Urgent Care	Mental Health Crisis Services
Abdominal pain (moderate)	No	Yes	Yes	No	No
Abdominal pain (severe)	Yes	No	No	No	No
Abortion Access	No	No	Yes	Yes	No
Agitation (extreme)	No	No	No	No	Yes
Anxiety (extreme)	No	No	No	No	Yes
Allergies	No	No	Yes	Yes — pediatric conditions treated	No
Allergic reaction (hard to breathe)	Yes	No	No	No	No
Asthma attack (inhaler not working)	Yes	No	No	No	No
Asthma attack (inhaler is working)	No	Yes	Yes	Yes	No
Back pain	No	Yes	Yes	Yes	No
Bed Bugs/Scabies	No	No	No	Yes — pediatric conditions treated	No
Bleeding that won't stop/deep cut	Yes	Yes	No	No	No
Bleeding (minor cuts)	No	Yes	Yes	No	No
Broken bone	No	Yes	Yes	No	No
Broken bones - large and/or serious breaks	Yes	No	No	No	No
Bronchitis	No	Yes	Yes	Yes	No
Burns (minor)	No	Yes	Yes	Yes	No
Burns (severe)	Yes	No	No	No	No
Chest pain	Yes	No	No	No	No
Choking	Yes	No	No	No	No
Chronic condition care	No	No	Yes	No	No
Confusion/change in mental state	Yes	No	No	No	No
Congestion	No	No	Yes	Yes	No
Colds	No	Yes	Yes	Yes	No
Cold sore	No	No	Yes	Yes	No
Contraception (Birth Control)	No	No	Yes	Yes — pediatric conditions treated	No
Contraception (Emergency Contraception)	No	No	No	Yes — pediatric conditions treated	No
Cough	No	Yes	Yes	Yes — pediatric conditions treated	No
Coughing or throwing up blood	Yes	No	No	No	No
Dehydration	No	Yes	No	No	No
Depression (extreme)	No	No	No	No	Yes
Diarrhea	No	Yes	Yes	Yes — pediatric conditions treated	No
Dizziness	Yes	Yes	Yes	No	No
Ear pain/ear infection	No	Yes	Yes	No	No
Eczema	No	No	Yes	Yes — pediatric conditions treated	No
Emotional or behavioral difficulty	No	No	No	No	Yes
Eye infection/irritation	No	Yes	Yes	Yes	No
Fainting/passing out	Yes	No	No	No	No
Fall with multiple injuries	Yes	No	No	No	No
Fever	No	Yes	Yes	Yes	No
Fever in children less than 2 months old	Yes	No	No	No	No
Fever over 104 (adult)	Yes	No	No	No	No
Flu	No	Yes	Yes	Yes	No
Fungal skin conditions	No	No	No	Yes — pediatric conditions treated	No
Headache (moderate)	No	Yes	Yes	Yes	No
Headache (severe)	Yes	No	No	No	No
Hearing loss	Yes	Yes	No	No	No
Hives	No	Yes	Yes	Yes	No
Insect stings and bites	No	Yes	Yes	Yes	No
Laryngitis	No	No	Yes	Yes	No
Loss of consciousness	Yes	No	No	No	No
Mental health concerns	No	No	No	No	Yes
Minor head injury	No	Yes	No	No	No
Minor falls	No	Yes	Yes	No	No
Motion sickness	No	No	Yes	Yes — pediatric conditions treated	No
Motor vehicle accident (high speed)	Yes	No	No	No	No
Motor vehicle accident (low speed)	No	Yes	Yes	No	No
Motor vehicle accident (pedestrian struck)	Yes	No	No	No	No
Nausea	No	Yes	Yes	Yes — pediatric conditions treated	No
Pink eye	No	Yes	Yes	Yes — pediatric conditions treated	No
Poison ivy	No	No	Yes	Yes — pediatric conditions treated	No
Poisoning	Yes	No	No	No	No
Rapid mood swings	No	No	No	No	Yes
Rashes with fever	No	Yes	Yes	Yes	No
Rashes without fever	No	No	Yes	Yes	No
Respiratory infection	No	Yes	Yes	Yes	No
Seizure with no history	Yes	No	No	No	No
Seizure with a known history	No	No	Yes	No	No
Shortness of breath	Yes	Yes	Yes	Yes	No
Sinus pain/infection	No	Yes	Yes	Yes	No
Sore throat (strep throat concerns need to be evaluated in-person for testing)	No	Yes	Yes	Yes	No
Sprains/strains	No	Yes	Yes	No	No
Stroke Conditions	Yes	No	No	No	No
Stomach pain (minor)	No	Yes	Yes	Yes — pediatric conditions treated	No
Stomach pain (severe)	Yes	No	No	No	No
Styes	No	No	Yes	Yes	No
Tick bite	No	Yes	Yes	Yes	No
Traumatic injury	Yes	No	No	No	No
Travel health	No	No	Yes	Yes — pediatric conditions treated	No
Unplanned Pregnancy	No	No	Yes	Yes	No
Upper respiratory infection	No	Yes	Yes	Yes	No
Upset stomach	No	No	Yes	Yes	No
Urinary tract infection	No	Yes	Yes	Yes	No
Visual disturbance	Yes	No	No	No	No
Vomiting	No	Yes	Yes	Yes — pediatric conditions treated	No
Well Child with skin issues (e.g., warts, etc.)	No	No	No	Yes — pediatric conditions treated	No
* Pediatric conditions treated by Virtual Urgent Care.