Symptom Guide
When you need medical attention, knowing where to go for health care can help you save time—and help assure you'll get the care you need. You may choose care from your primary care provider (PCP), a video visit, urgent care, or emergency room, depending on your situation. Here are tips to help you choose where to go for care.
If you are experiencing mental or emotional stress, call our Crisis Call Line at (585) 275-8686 or 988.
* indicates Pediatric conditions treated by On-Demand Video Visits
| Condition | Emergency Room | Urgent Care | Primary Care | On-Demand Video Visit | Mental Health Crisis Services |
| Abdominal pain (moderate) | X | X | X | ||
| Abdominal pain (severe) | X | ||||
| Allergies | X | X * | |||
| Allergic reaction (hard to breathe) | X | ||||
| Asthma attack (inhaler not working) | X | ||||
| Asthma attack (inhaler is working) | X | X | X | ||
| Back pain | X | X | X | ||
| Bed Bugs/Scabies | X * | ||||
| Bleeding that won't stop/deep cut | X | X | |||
| Bleeding (minor cuts) | X | X | |||
| Broken bone | X | X | |||
| Broken bones - large and/or serious breaks | X | ||||
| Bronchitis | X | X | X | ||
| Burns (minor) | X | X | X | ||
| Burns (severe) | X | ||||
| Chest pain | X | ||||
| Choking | X | ||||
| Chronic condition care | X | ||||
| Confusion/change in mental state | X | ||||
| Congestion | X | X | |||
| Colds | X | X | X | ||
| Cold sore | X | X | |||
| Cough | X | X | X * | ||
| Coughing or throwing up blood | X | ||||
| Dehydration | X | ||||
| Diarrhea | X | X | X * | ||
| Dizziness | X | X | X | ||
| Ear pain/ear infection | X | X | |||
| Eczema | X | X * | |||
| Emotional or behavioral difficulty | X | ||||
| Eye infection/irritation | X | X | X | ||
| Fainting/passing out | X | ||||
| Fall with multiple injuries | X | ||||
| Fever | X | X | X | ||
| Fever in children less than 2 months old | X | ||||
| Fever over 104 (adult) | X | ||||
| Flu | X | X | X | ||
| Fungal skin conditions | X * | ||||
| Headache (moderate) | X | X | X | ||
| Headache (severe) | X | ||||
| Hearing loss | X | X | |||
| Hives | X | X | X | ||
| Insect stings and bites | X | X | X | ||
| Laryngitis | X | X | |||
| Loss of consciousness | X | ||||
| Mental health concerns | X | ||||
| Minor head injury | X | ||||
| Minor falls | X | X | |||
| Motion sickness | X | X * | |||
| Motor vehicle accident (high speed) | X | ||||
| Motor vehicle accident (low speed) | X | X | |||
| Motor vehicle accident (pedestrian struck) | X | ||||
| Nausea | X | X | X * | ||
| Pink eye | X | X | X * | ||
| Poison ivy | X | X * | |||
| Poisoning | X | ||||
| Rapid mood swings | X | ||||
| Rashes with fever | X | X | X | ||
| Rashes without fever | X | X | |||
| Respiratory infection | X | X | X | ||
| Seizure with no history | X | ||||
| Seizure with a known history | X | ||||
| Shortness of breath | X | X | X | X | |
| Sinus pain/infection | X | X | X | ||
| Sore throat | X | X | X | ||
| Sprains/strains | X | X | |||
| Stroke symptoms | X | ||||
| Stomach pain (minor) | X | X | X * | ||
| Stomach pain (severe) | X | ||||
| Styes | X | X | |||
| Tick bite | X | X | X | ||
| Traumatic injury | X | ||||
| Travel health | X | X * | |||
| Upper respiratory infection | X | X | X | ||
| Upset stomach | X | X | |||
| Urinary tract infection | X | X | X | ||
| Visual disturbance | X | ||||
| Vomiting | X | X | X * | ||
| Well Child with skin issues (e.g., warts, etc.) | X * |